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Q&A With Nabila Semmache

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Nabila Semmache
Remote Support Analyst, Compugen Inc.
Location: Dieppe, DC United States
Joined: Apr 8th, 2021
About   (request update)
Education   (request update)
Strayer University class of 2018
Undergrad Major: Computer and Information Science
Experience
I currently work with Compugen Inc. as Remote Support Analyst
I have years of experience working in the Computers, Software industry.
Remote Support Analyst | Compugen Inc.
From January 2025 to Current • 1 year(s)
 Resolved technical issues involving Windows, Microsoft 365, VPN, and network connectivity. Administered Active Directory and Azure AD accounts, managed service tickets in ServiceNow.
IT Service Desk Analyst | Compugen Inc.
From September 2023 to December 2024 • 1 year(s)
 Delivered bilingual technical support to end-users across multiple regions through phone, email, and remote assistance tools. Provided support for remote users by configuring devices and managing VPN profiles.
Bilingual Fraud Detection Analyst | Tangerine Bank
From August 2023 to August 2023 • 0 year(s)
 Processed and reviewed transactions to identify fraud, monitored transactional records and conducted fraud investigations.
Bilingual Customer Service Specialist | Tangerine Bank
From March 2023 to July 2023 • 0 year(s)
 Delivered friendly and professional service to clients through various channels in a fast-paced environment. Engaged with clients by providing support on banking needs and recommending products.
Computer Engineer (Various positions) | Embassy of Algeria
From August 2009 to January 2023 • 14 year(s)
 Designed and developed websites, managed web development projects, and provided technical documentation and training. Optimized performance and security of websites.
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