Featured Member: Emanuela Louis on HBCU CONNECT!

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Emanuela Louis
Customer Service Representative, U.S. Department of the Treasury
Location: Austin, TX
Joined: Apr 13th, 2021

About (request update)

Education (request update)

Virginia State University class of 2014

Undergrad Major: Sociology

Experience

I currently work with U.S. Department of the Treasury as Customer Service Representative
I have 10 years of experience working in the industry.

Customer Service Representative | U.S. Department of the Treasury
From April 2024 to September 2025 • 1 year(s)
Resolved 40+ taxpayer inquiries daily, delivering clear guidance on tax filings, account discrepancies, and payment issues

Client Success Agent | National Debt Relief
From November 2023 to April 2024 • 1 year(s)
Managed a portfolio of clients, delivering proactive communication and strategic guidance to improve retention and satisfaction

Tax Examiner | U.S. Department of the Treasury
From September 2022 to April 2024 • 2 year(s)
Managed 75+ complex tax cases weekly, ensuring full compliance with federal regulations and internal policy standards

Program Analyst | Scantek
From November 2021 to August 2022 • 1 year(s)
Managed regulatory documents and controlled version tracking for compliance audits

Enumerator | U.S. Census Bureau
From July 2020 to October 2020 • 0 year(s)
Conducted door-to-door interviews to gather census data with a 90% completion rate

Research Assistant | Virginia Commonwealth University
From January 2015 to May 2016 • 1 year(s)
Collected, coded, and analyzed behavioral health data using ICD-10, CPT, and HCPCS

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Guestbook Comments

	Hello, I hope that all is well with you. If you get a chance please visit please visit my profile where I hope I have given you some words of wisdom, to live by. When you go to my profile page make sure that you click on the link to my website for some information on how you can utilize social media to make extra money from your home. Yes, I personally use this system and I promise you that you will not get rich, but the extra money comes in handy. I also realize that this type of program may not interest you and that's okay. If this is the case, share the link with someone else that might be interested. The economic arena is rough out here and is likely to get worse. This information just might be what someone may need to change their financial landscape. Tagged by Ralph White on 04/15/2021

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