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Q&A With Tiffani Thompson

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Tiffani Thompson
Senior Mechanical Engineer, Raytheon Technologies
Location: Dallas, TX United States
Joined: Aug 30th, 2021
About   (request update)
Education   (request update)
Grambling State University class of 2003
Undergrad Major: Computer and Information Science
Experience
I currently work with Raytheon Technologies as Senior Mechanical Engineer
I have years of experience working in the Engineering industry.
Senior Mechanical Engineer | Raytheon Company, Missile Systems
From February 2019 to Current • 7 year(s)
 Collaborate with cross-functional teams to deliver optimized designs reducing assembly cycle by 12 minutes. Serve as project lead implementing project management plans and lean processes that reduced hardware-processing time by two weeks.
Senior Service Transition Analyst | Altice USA
From April 2017 to February 2019 • 2 year(s)
 Managed customer requirements and optimized service delivery incorporating ITIL processes reducing costs by 25%. Executed IT Software audits and performed software true-ups reducing maintenance fees by 30%.
Process Analyst - Enterprise Process Ownership | State Farm Insurance
From January 2015 to April 2017 • 2 year(s)
 Developed Standard Claim Process workflows creating 25% of workflows to streamline Fire Core Property operations by 85%. Utilized Lean Six Sigma methodologies reducing average call handling time by 35%.
Senior Global IT Buyer/Analyst (Contractor) | Neovia Logistics
From April 2014 to October 2014 • 0 year(s)
 Negotiated procurement contracts and managed supplier relationships increasing profit by 15%. Documented IT agreements lowering total IT spend by 10% and reducing total account spend by 25%.
Director, President of Business Development | Beyond Nice Resale Shop
From July 2013 to April 2014 • 1 year(s)
 Business development and operations management.
IT Asset Manager | JC Penney Corporate Office
From January 2005 to June 2013 • 8 year(s)
 Managed IT assets and operations.
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