Featured Member: Staci Cash on HBCU CONNECT!

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Q&A With Staci Cash

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Staci Cash
Technical Support, Truist
Location: Kannapolis, NC United States
Joined: Nov 8th, 2021

About (request update)

Education (request update)

Prairie View A&M University class of 1998

Undergrad Major: Information Technology

Claim To Fame:

My claim to fame is getting my degree from my HBCU.

High School: Pampa High School in Pampa, TX class of 1989

Experience

I currently work with Truist as Technical Support
I have 23 years of experience working in the Information Technology industry.

Technical Support Analyst | Truist Bank
From December 2020 to Current • 6 year(s)
Accelerated onboarding of transition team contracts for CMOL to Digital Treasury migration and provided telephone technical support for medium to high level complexity systems.

Remote IT Support Consultant | King T Studios, LLC
From January 2016 to Current • 10 year(s)
Provided remote support to end users with updates and installs, served as O365 admin, and created new user accounts in Active Directory.

Technical Support Analyst | Bluelinx
From March 2019 to October 2019 • 0 year(s)
Provided 1st, 2nd, & 3rd level technical support to end users with hardware and software issues, handled IT invoices, and imaged Lenovo devices.

Remote Senior IT Support Engineer-Lead | NexusTek NT
From January 2013 to December 2018 • 5 year(s)
Managed mailbox access, worked with Active Sync for mobile devices, created tokens in Fortinet, and ensured SLAs met metrics.

IT Support Technician | MD Anderson
From August 2012 to January 2013 • 1 year(s)
Provided 1st level support to medical staff and patients, used remote access for account setup, and assisted with Blackberry and iPhone email configuration.

Microsoft Elevate America Tutor | Houston Community College System
From July 2012 to August 2012 • 0 year(s)
Served as tutor for Veteran Program for Windows 7/Microsoft Office 2010 and assisted unemployed workers with resume writing.

CST Program Chair | Kaplan
From March 2009 to July 2012 • 3 year(s)
Served as manager and instructor over Computer Support Technician Program, taught various technical courses, and increased Financial Literacy percentage from 33% to 96%.

IT Analyst | Cornell Companies
From October 2005 to November 2007 • 2 year(s)
Managed eight remote sites as field technician, supported 300+ end-users in PA, DE, and Washington DC area, and maintained 95% first call resolution.

Technical Support IT Specialist | Houston ISD
From August 2005 to September 2005 • 0 year(s)
Provided level I Helpdesk support to end users in HISD school district and configured Outlook for end-users through remote desktop access.

Helpdesk Analyst | JPMorgan Chase
From February 2005 to August 2005 • 0 year(s)
Served as level I Helpdesk support on Lotus Notes, remote desktop, and Blackberry desk in ITIL environment and achieved 90% first call resolution.

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Guestbook Comments

	Welcome, have a blessed and productive day. Tagged by Ralph White on 11/23/2021

	�Don�t dwell too much on the past. The lessons are useful for the present and a preparation for the future. Move on!� Tagged by Ralph White on 11/11/2021

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