Featured Member: Desha Greely on HBCU CONNECT!

Connect with Desha

• Email Me or Poke Me
• Interview Me
• Send Group Invite
• Add To Favorites
• Block This Member
• Send Friend Request

Uploads

Upload Content | Show More

Connections

more-->

Recent Visitors

more-->

More Members

more-->

Q&A With Desha Greely

(interview me)

Desha Greely
IS Lead Analyst, JM Smucker Co
Location: Orleans, LA
Joined: Feb 24th, 2022

About (request update)

Education (request update)

Southern University and A&M College class of 1988

Undergrad Major: Computer and Information Science

Claim To Fame:

Advocating against Apartheid

Most Memorable Moment:

Meeting my husband and being a first generation graduate, preparing me to have worked at Procter and Gamble, Hewitt Packard and currently at J.M Smucker Co., Folgers Coffee

High School: Baton Rouge High School in Baton Rouge, LA class of 1983

Activities & Accomplishments:

School of Performing Arts, Ballet, Piano, Acting

Best Memories:

Lead Performance in the Nutcracker, Practice with dancers from Alvin Ailey

Experience

I currently work with JM Smucker Co as IS Lead Analyst
I have 30 years of experience working in the Customer Service and Call Center industry.

Lead Support Analyst | J.M. Smucker Company
From May 2009 to Current • 17 year(s)
Plans, coordinates, and supports business processes and systems while leading a team of Helpdesk Support Analysts. Accountable for overall delivery of J.M. Smucker services at multiple locations including Texas, Missouri, and California sites.

Senior Support Analyst | J.M. Smucker Company
From February 2009 to May 2009 • 0 year(s)
Folgers Coffee transition employee responsible for development, support, and enhancement of HP infrastructure and support of HP internal clients.

ITO Service Delivery Rep V | Hewlett Packard
From January 2007 to January 2009 • 2 year(s)
Overall responsibility for delivery of HP Services at site including customer relationship building, SLA incident and problem management, and project management leadership.

Technical Associate V | Hewlett Packard
From January 2003 to January 2007 • 4 year(s)
Supervised activities of non-exempt employees and provided various support of IT systems and processes in Green Coffee area including Silocaf Inventory Management Systems.

Systems Specialist | Procter and Gamble
From January 1994 to January 2003 • 9 year(s)
Supported IT systems and processes in Green Coffee area and managed building LAN/WAN infrastructure projects including moves and refurbishment projects.

Quality Controls Specialist/Controls Operation | Procter and Gamble
From January 1991 to January 1994 • 3 year(s)
Assisted in Folgers Quality Lab site transfer coordination and ensured 100% confidence that Folgers Coffees were properly received and accounted for at the Folgers Silo Facility.

My Groups

Invite Me To A Group

Guestbook Comments