Featured Member: Althia Marshall on HBCU CONNECT!

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Althia Marshall
LANDLORD TEAM LEAD/ CASE MANAGER TEAM LEAD , LA Business Personnel
Location: Grove, CA United States
Joined: Apr 18th, 2022

About (request update)

My heart and the joy I radiate

Current Whereabouts:

I am at a place of elevation in my life, trying to determine what�s next. I� I�ve experienced a lot of loss lately and I am feeling lost. So I�m in a plain of existence where it�s time to make a change and I don�t know what change that is yet. Looking to determine that soon.

Life & Professional Aspirations:

To continue to grow and make a difference in all the lives I encounter.

Education (request update)

Chicago State University class of 2013

Undergrad Major: Criminal Justice

Most Memorable Moment:

Participating in CREW, Working on Campus

High School: Percy L Julian in Chicago , IL class of 2008

Experience

I currently work with LA Business Personnel as LANDLORD TEAM LEAD/ CASE MANAGER TEAM LEAD
I have 10 years of experience working in the Customer Service and Call Center industry.

Landlord Team Lead/Case Manager Team Lead | LA Business Personnel
From August 2021 to January 2022 • 1 year(s)
Supervised a team of eight case managers within Housing is Key Government Rental assistance program. Developed team communications and provided reporting to assist in reaching the goal of paying 8,000 families a week.

Inside Sales Support Agent | Nationwide Insurance
From April 2020 to September 2020 • 0 year(s)
Made outbound calls to resolve payment issues and retain business, assisted customers with pet insurance products and upgrades. Generated sales leads and maintained customer relationships through consultative selling skills.

Member Care Representative | Nationwide Pet Insurance
From February 2019 to April 2020 • 1 year(s)
Performed database research for policyholders, resolved claim inquiries, and assisted with medical record research. Conducted training and mentored team members while maintaining high-quality customer service.

Survey Coordinator | Stivers Staffing Services
From April 2018 to August 2018 • 0 year(s)
Contacted healthcare providers nationally to encourage survey participation that impacted legislation and funding. Maintained excel spreadsheets and entered confidential survey responses into online portal.

Operations Specialist | SMS Assist LLC
From May 2017 to February 2018 • 1 year(s)
Followed up on work orders and resolved client issues using web-based systems. Maintained high client satisfaction rates and developed relationships with clients and maintenance providers.

Administrative Assistant | Draper And Kramer
From April 2016 to December 2016 • 0 year(s)
Orchestrated extermination and inspections for 1,875 units, scheduled window repairs for high rise units. Handled resident complaints, processed rent payments, and maintained Yardi system.

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