Featured Member: Gregory Gilchrist on HBCU CONNECT!

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Q&A With Gregory Gilchrist

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Gregory Gilchrist
Customer Experience Consultant, Carmax
Location: Lawrenceville, GA
Joined: Dec 16th, 2022

About (request update)

Education (request update)

Virginia State University class of 2001

Undergrad Major: Business Administration

High School: Hermitage High in Richmond, VA class of 1983

Activities & Accomplishments:

Basketball

Experience

I currently work with Carmax as Customer Experience Consultant
I have 20 years of experience working in the Sales industry.

Customer Experience Consultant | CarMax
From May 2019 to Current • 7 year(s)
Provide customer experience by connecting virtually and over phone to guide potential buyers, achieving 30% internet lead success rate and 34% transaction success rate per hour.

Vice President Client Development and Business Operations | Gilchrist and Associates LLC
From February 2013 to Current • 13 year(s)
Direct organizational operations including Client Services, Fulfillment, IT, Contract Pricing, R&D, and Finance while establishing company goals and strategic planning.

Corporate Extended Warranty Administrator | Kubota Tractor Corporation
From October 2014 to December 2016 • 2 year(s)
Employed financial analysis to establish warranty pricing using SAP systems and increased Extended Warranty program by engaging dealership network, maintaining pricing for 2,888 dealers.

Inside Sales Executive | Saia Freight
From December 2012 to April 2013 • 1 year(s)
Generated after-sales marketing strategies to increase customer traffic and established contract pricing guidelines, increasing sales by 25% through daily customer activity analysis.

District Service Manager, After Sales | General Motors
From September 2010 to December 2012 • 2 year(s)
Optimized department profitability using analytical insights and supervised Warranty Training Program for service technicians from over two dozen dealerships across five states.

Account Manager | UPS Freight
From January 1998 to April 2008 • 10 year(s)
Oversaw customer operations, financial analysis, and delivery satisfaction for portfolio accounts, achieving best-in-class customer service scores among 400 customers.

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Guestbook Comments

	A very warm welcome to you. It is lovely to have you among us. May you have a blessed, constructive and prosperous day. Stay strong. If you are interested, you can visit my profile and click on the link to my website and view a free webinar that will show you how to start an online business. Tagged by Ralph White on 02/04/2023

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