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Q&A With Selina Marlow

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Selina Marlow
IT Project Manager - Advanced , Humana
Location: Louisville, KY United States
Joined: Dec 23rd, 2022
About   (request update)
Education   (request update)
- College Not Listed - class of 2013
Undergrad Major: Information Technology
- College Not Listed - class of 2016
Grad Major: Business Information Systems
Experience
I currently work with Humana as IT Project Manager - Advanced
I have years of experience working in the Computers, Software industry.
Project Manager - Advanced | Louisville Geek
From June 2021 to Current • 5 year(s)
 Develop project plans and schedules, facilitate meetings with engineering teams and stakeholders using SCRUM/Agile/Waterfall methods, coordinate technology delivery and installation.
IT Service Desk Analyst - Tier 1 | UofL Hospital
From March 2020 to June 2021 • 1 year(s)
 Answer 40-50 calls daily, diagnose and troubleshoot desktop application issues, provide case status updates to management and end-users.
Project Manager - Risk Analyst PM contractor | Humana
From May 2019 to August 2019 • 0 year(s)
 Create BURN sheet of applications for TLS 1.1 to 1.2 updates, verify vulnerable device removal, host meetings with server teams and executive leadership.
SEM Project Manager - Entry Level | CompuCom
From February 2016 to March 2019 • 3 year(s)
 Liaison between on-boarding clients and development teams, implement mobile applications and self-service tools, facilitate Go-Live meetings per Statement of Work.
Tier III - Technical Team Lead - AmeriSourceBergen | CompuCom
From December 2015 to February 2016 • 1 year(s)
 Manage team of direct reports, administer HA storage solutions and VMWare ESXi environment with 500+ VMs across four datacenters.
Tier III - Technical Team Lead (FGA/Analogic) | CompuCom
From August 2015 to December 2015 • 0 year(s)
 Daily administration of multi-vendor server environment including Microsoft Server 2008/2012 and Linux systems, configure Microsoft System Center.
Operations Analyst | Sempra
From January 2015 to August 2015 • 0 year(s)
 Assign tickets to service desk analysts, monitor SLAs and endpoint protection, maintain Exchange Server and Active Directory.
Tier II - Customer Service Representative | CompuCom
From July 2014 to January 2015 • 1 year(s)
 Primary contact for project troubleshooting, escalate issues while partnering with L2.5/L3 SMEs, provide frontline customer support.
Tier I - Customer Service Representative | CompuCom
From February 2013 to January 2014 • 1 year(s)
 Diagnose desktop application issues and provide solutions, ensure timely problem resolution and customer satisfaction.
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