Connect with Michelle
• Email Me or Poke Me
• Interview Me
• Send Group Invite
• Add To Favorites
• Block This Member
• Send Friend Request
Uploads
Upload Content | Show More  
Connections
more-->  
Recent Visitors
more-->  
More Members
more-->  
Q&A With Michelle Lowe-Fouche

(interview me)
Michelle Lowe-Fouche
Account Management Supervisor, Verizon Wireless
Location: Washington, DC United States
Joined: Jun 12th, 2023
About   (request update)
Education   (request update)
Strayer University class of 2025
Undergrad Major: Business Administration
Experience
I currently work with Verizon Wireless as Account Management Supervisor
I have 15 years of experience working in the Customer Service and Call Center industry.
Account Management Supervisor | Verizon
From January 2016 to December 2022 • 6 year(s)
 Responsible for providing leadership and development to a team of account management employees in support of 200+ accounts with a Revenue of 75 million annually for National, Major, and SMB Accounts. • Partners with Internal and External teams to service customers and manage workload so that all requests received are completed with accuracy and in a timely manner ensuring commitment times to customers are maintained. • Develops strategic relationships with sales, external partners, suppliers, and key stakeholders to achieve sustainable competitive advantage for his/her area of the business • Delegates responsibilities and decision-making authority utilizing team members’ time, skills, and potential effectively; approves human resources-related activities regarding hiring, training/development, and evaluation and execution of staff performance reviews. • Communicates ideas and recommendations to all levels within the Verizon organization using negotiation, encouragement, and discretion to achieve objectives. • Planned and maintained the team calendar schedule and conducted team coaching, meetings, and training, travel planning, and Expenses, implemented and enforced rules and regulations of Verizon to maintain performance and ensure safety. • Research and resolve customer escalations and concerns. • Completed and maintained time and attendance and Payroll for Staff. • Completed and administered Mid-Year and Annual Performance Reviews • Evaluate and recognize statistical challenges and coaching to improve agent performance. • Facilitate Verizon Wireless policies, procedures, products, and services on a daily basis. • Create new training methodologies that improve quality scores and increase productivity. • Leads and encourages change and innovation in his/her area of the business to create greater value for customers, shareholders, and employees • Applies a strong sense of ownership and the ability to balance independent execution of initiatives while driving business results critical to organizational KPIs as evidenced by Committed Value Results (CVR)
Global Enterprise Associate | Verizon
From February 2008 to January 2016 • 8 year(s)
 • Proactively developed and maintained client relationships as well as built new relationships within the assigned enterprise or government accounts. • Maintained ongoing service improvements for accounts. • Planned for key performance metrics at risk and proactively developed strategies and solutions for complex challenges based on Account analysis. • Drove online tool enablement and adoption. • Served as a single Point of Contact for assigned Accounts. • Communicated with customers and made recommendations for solutions to complex account concerns. • Leveraged relationships with all internal departments to oversee all customer-impacting transactions and interactions and ensured issues were resolved efficiently and effectively. • Utilized Strategic Account Management (SAM) for reporting, analysis, Quarterly Business Review (QBR) generation and participation, action planning, and funnel management activities. • Maintained up-to-date client account profiles and oversight of contract deliverables. • Implemented and tracked multiple projects for assigned accounts. This included client requests like bulk orders, price plans, promotion changes and upgrades. • Collaborated with the key stakeholders to maintain a continuous flow of information specific to project status, and to identify potential issues and/or opportunities. • Regularly conferred with the customer and sales representatives to review account performance and explore new opportunities.
My Groups
Invite Me To A Group
Guestbook Comments
A very warm welcome to you. It is lovely to have you among us. May you have a blessed, constructive and prosperous day. Stay strong. If you are interested, you can visit my profile and click on the link to my website and view a free webinar that will show you how to start an online business.
Tagged by Ralph White on 06/25/2023  
more-->
Member Login
Email:
 Password:

Not a Member? Sign Up - It's FREE
You'll receive access to our Newsletter, Scholarships, HBCU Profiles, Jobs, Internships, Mentors, Member Profiles and more!
Upload Photo:
First Name:
 Last Name:
Email:
 Password:
Location:
College:
Major:
Graduating Class:
Featured Jobs & Internships

Mitchell Hamline School of Law
Tenured / Tenure-Track Professor ? Clinic in Saint Paul, MN

Phillips Academy Andover
Teaching Fellow in Biology in Andover, MA

Phillips Academy Andover
Teaching Fellow in Mathematics, Statistics, and Computer Science in Andover, MA

Phillips Academy Andover
Teaching Fellow in English in Andover, MA

Phillips Academy Andover
Teaching Fellow in Chemistry in Andover, MA

Phillips Academy Andover
Teaching Fellow in Physics in Andover, MA

Phillips Academy Andover
Teaching Fellow in German in Andover, MA

The Beacon Fund
Social Impact Officer in Denver, CO

Arizona State University
NETWORK ENGINEER in Tempe, AZ

Arizona State University
SENIOR NETWORK ENGINEER in Tempe, AZ

State of Connecticut - Department of Correction, Unified School District #1
DOC State School Teacher - Multiple Endorsements & Facilities - State of Connecticut - Accepting applications through 1/21/26 in Various locations in CT, CT

State of Connecticut - Department of Correction, Unified School District #1
Advanced Manufacturing Vocational Instructor - State of Connecticut - Accepting applications through 2/2/26 in Various locations in , CT

State of Connecticut - Department of Correction, Unified School District #1
Hospitality Vocational Instructor - State of Connecticut (Accepting applications through 2/2/26) in Various locations in , CT

Hunter College
Assistant or Associate Professor - Department of Physical Therapy (DPT), Brookdale Campus in New York City, NY

State of Connecticut
Community Clinician in Middletown, CT
Subscribe!
  • View Past Email Announcements
  • View Past Weekly E-Newsletters
    • HBCU CONNECT
    Follow Us!