Connect with Shir
• Email Me or Poke Me
• Interview Me
• Send Group Invite
• Add To Favorites
• Block This Member
• Send Friend Request
Uploads
Upload Content | Show More  
Connections
more-->  
Recent Visitors
more-->  
More Members
more-->  
Q&A With Shir Carson

(interview me)
Shir Carson
Customer Service Manager/Desktop Technical Support, Clastran
Location: Birmingham, AL United States
Birthday: Jan 4th
Joined: Jun 30th, 2023
About   (request update)
Mid-level professional with over 25 years of Customer Service, 5 years of teaching: Substitute and Adult Learning, 5 Years of Non-Profit experience, and, 2 years of Programming. My present form of employment in Non-Profit has been very rewarding. As the Customer Service Manager, I have the responsibility of mitigating customer concerns and ensuring the Senior, Disabled, Mentally Challenged, and adults are being supported with their transportation needs. The advantage of working for a Non-Profit is cross training. Working with the innovation Manager has sparked my interests learning more about Information Technology on the technical support side. I took the Google Technical Support Professional, CompTIA A+, and now the (ISC)2 CC Courses.
Current Whereabouts:
I am presently working on (ISC)2 Cyber Security Certificate. I also listen to a couple of blogs to stay in the loop and pick up an edition of PC magazines. I like Anime/Comicons.
Life & Professional Aspirations:
A career in Cyber Security for starters. Eventually, develop a software for my son and other adults and children who have some form ADHD to learn and have fun through everyday experiences through reading.
Website:
http://www.linkedin.com/in/s-m-carson-bs-sccp-lssm-lspo-a9b1136
Education   (request update)
Miles College class of 2006
Undergrad Major: Business Administration
Campus Organization:
Delta Sigma Theta
Claim To Fame:
I was the "OVER ACHIEVER", i did not have to take several Final exams. Plus, asa non-traditional student, there was little time for giggles and gossip,
Most Memorable Moment:
It was very eye opening to be one of the oldest students in the classroom. It was enlightening learning from various demographics and culture. That made a lot of classes fun.
Walden Univ class of 0
Grad Major: Management
Experience
I currently work with Clastran as Customer Service Manager/Desktop Technical Support
I have 17 years of experience working in the Transportation industry.
Customer Service Manager | Clastan
From January 2023 to Current • 1 year(s)
 5 years of experience in scheduling, dispatching, and drivers’ relations • Resolving 250-300 Driver Alerts (Issues) Ecolane, a transportation software program for paratransit scheduling, by phone, cell or through online • Troubleshoot connectivity and application issue on Samsung tablets (Android) • Supply various technical support for VOIP phone systems. • Troubleshoot desktop and laptop connectivity and application issues on Windows 10 OS • File daily Customer/Incidents reports as needed. • Supply support for Office 365 applications and Windows 10 OS
Technical Support/Apple Swift Instructor | Birmingham City Schools
From November 2018 to August 2019 • 1 year(s)
 • Supply on-site support for Windows PCs, VOIP phone system, and printers. • Train and mentor 30+ students in Swift programming concepts that expose students to trending and innovative approach to Apple IOS operating system. • Effectively guided students on all coding project – related presentations for course goals that resulted in a 70% acceptance and passing rating for the pilot after school enrichment program. • Perform quality source control of coding results using Git, Visual Studio Code, and GitHub for immediate programming feedback.
Sponsored Loan Executive | United Way of Central Alabama
From October 2006 to November 2006 • 0 year(s)
 • Spearheaded +50 campaign events affecting both educational and financial institutions across Central Alabama to meet fundraising goals. • Performed over 100 or more cold calls, received an award for 3 places for new leads. • Successfully communicated and reinforced charity aims that gained $500K + in campaign contributions which resulted in within 10% of regional charitable contributions. • Partnered with team Relations Managers to assess and ensure an exact account reconciliation for weekly regional reporting.
My Groups
NEO SOUL
Guestbook Comments
It's my pleasure to have you join, us as a new or seasoned member. May you have an amazing, blessed and marvelous day
Tagged by Ralph White on 11/23/2023  
more-->
Member Login
Email:
 Password:

Not a Member? Sign Up - It's FREE
You'll receive access to our Newsletter, Scholarships, HBCU Profiles, Jobs, Internships, Mentors, Member Profiles and more!
Upload Photo:
First Name:
 Last Name:
Email:
 Password:
Location:
College:
Major:
Graduating Class:
Featured Jobs & Internships

University of North Carolina at Charlotte
Tenure-Track Positions: Assistant Professor, School of Social Work in Charlotte, NC

Columbus Zoo and Aquarium
Annual Giving Coordinator (Part-Time) in Powell, OH

State of Connecticut, Executive Branch
Laboratory Information Management System Specialist - Apply by 10/11/2024 in Rocky Hill, CT

Michigan School of Psychology
Full-Time Faculty in Farmington Hills, MI

State of Connecticut Executive Branch
Rehabilitation Therapy Assistant 2 (Part-Time) in Middletown, CT

State of Connecticut Executive Branch
Behavioral Health Program Manager in Hartford, CT

State of Connecticut Department of Administrative Services
Salesforce Developer (Information Technology Analyst 2) in Hartford, CT

Mid-Ohio Regional Planning Commission (MORPC)
Executive Assistant in Columbus, OH

State of Connecticut
Buildings And Grounds Patrol Officer in Rocky Hil, CT

Internal Revenue Service
IRS Hiring Event for Entry-Level Contact Representative Job Opportunities, October 10, 2024 in Dallas, TX

State of Connecticut
Nurse's Aide (Part-time) in Rocky Hil, CT

Ringling College of Art and Design
Faculty - Department of Motion Design (Animation) in Sarasota, FL

Roth Staffing Companies
Business Solutions Manager – Sales & Recruiting in Boston, MA

University of Maryland Medical System (UMMS)
Registered Nurse (RN), Telemetry, $15K sign on in Easton , MD

State of Connecticut, Executive Branch
Human Resources Operations Coordinator in Hartford, CT
Subscribe!
  • View Past Email Announcements
  • View Past Weekly E-Newsletters
    • HBCU CONNECT
    Follow Us!