Featured Member: La Teresa Donaldson on HBCU CONNECT!

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Q&A With La Teresa Donaldson

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La Teresa Donaldson
CATS Dispatcher, City of Charlotte
Location: Charlotte, NC United States
Joined: Oct 17th, 2023

About (request update)

Experience

I currently work with City of Charlotte as CATS Dispatcher
I have years of experience working in the Human Resources industry.

CATS Paratransit Dispatcher/STS Driver | City of Charlotte
From May 2023 to Current • 3 year(s)
Assign and monitor operator routes through VIA Dispatch Software, perform route analysis and resolve customer complaints.

CharMeck 311 Contact Center Representative | City of Charlotte
From March 2021 to May 2023 • 2 year(s)
Answered high volume incoming calls for citizens requesting information and addressing emergency and non-emergency issues.

Day of Job Representative II | Spectrum
From October 2018 to March 2021 • 3 year(s)
Provided technical support to Field Operation Technicians and outside customers for installations and repair issues.

Billing Specialist/System Analyst II | Apex Temp Agency
From April 2018 to October 2018 • 0 year(s)
Utilized SQL to analyze customer account data and reporting for reconciliation of account status and billing.

Commercial and Residential Billing Specialist | Spectrum
From November 2013 to April 2018 • 5 year(s)
Provided billing and technical support for business class and residential customers, managed payment options and resolved disputes.

IT Help Desk Support, Tier 1 Analyst | Spectrum
From April 2016 to April 2017 • 1 year(s)
Provided technical support to internal employees via phone or email using basic troubleshooting techniques.

Commercial Technical Support Specialist II | Spectrum
From May 2015 to April 2016 • 1 year(s)
Analyzed, diagnosed, and resolved hardware and software issues associated with phone, cable, and high-speed internet equipment.

Virtual Team Lead of Customer Services/Point of Contact/Peer Partner | Amerix/CareOne Corporation
From January 2009 to May 2013 • 4 year(s)
Trained over 70 new hire agents on virtual work with CareOne Credit Debt Management programs and coordinated high call volume management.

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Guestbook Comments

	It's my pleasure to have you join, us as a new or seasoned member. May you have an amazing, blessed and marvelous day Tagged by Ralph White on 10/18/2023

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