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Mia Kaleiwahea-Perry
Administrative Specialist, Cumberland County Government Location: Fayetteville, NC United States Joined: Dec 29th, 2023 |
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I currently work with Cumberland County Government
as Administrative Specialist I have 26 years of experience working in the Administrative and Support Services industry. |
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Administrative Specialist |
Innovation and Technology Services
From January 2022 to Current • 4 year(s) Monitors the Helpdesk System to ensure all reported problems and service requests are logged and assigned to the appropriate team member. Utilizes Helpdesk system to actively track various maintenance contracts for vendor hardware, service contracts, and software maintenance agreements. Confers with users and IT personnel to develop new approaches or alternatives to ensure that support efforts are being provided effectively and efficiently. Observe and attend meetings in the department's annual budget. Assists Business Manager with Financials in support of both accounts payable and purchasing with accurate documentation such as invoices, requisitions, vendor bids, and credit card statements. Performs Administrative duties for the department with professionalism and excellence. |
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Administrative Support Specialist |
Print, Mail, and Design Services
From March 2017 to January 2022 • 5 year(s) Process incoming and outgoing mail, approximately 2000 pieces, including operating postage meter and applying correct postage as required. Travels to the post office and courthouse to retrieve and deposit mail three times daily. Prepares, sorts, and ships packages and correspondence for distribution. Process print requests through the Print Shop helpdesk. Copy print jobs on high-speed copiers. Bind print jobs as required to include: folding, padding, drilling, stapling, wrapping, cutting, numbering, punching, and inserting. Assist with other print production and operations needed. Corresponds and communicates with county department representatives and assists them with their needs in a considerate and friendly manner through email and/or telephone. Perform other duties such as preparing monthly reports; moving paper into and out of storage areas; and other related duties as required. |
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Office Processing Assistant |
Animal Services
From March 2013 to March 2017 • 4 year(s) Intake and process stray animals or unwanted animals into our shelter. Explain ordinances and laws to the public when needed over the phone or in person. Assist the public in searching for lost animals. Assist the public in their search for and adopting a new pet. Assist the public over the phone and in person by asking in-depth questions to properly compile the information needed to complete calls for officers. Contact owners to advise their animal is located in our shelter. Contact veterinary clinics to verify rabies vaccinations for the public when purchasing a county license. Process money transactions from the public when the owner claims or adopts an animal. Compile and advise the public of fines, fees, and/or citations for their pets. Communicate with other department contacts to compile information needed to prepare rabies testing paperwork. Explain adoption processes and paperwork to the public when adopting pets from a shelter. Contact veterinarian offices for customers to schedule spay or neuter dates and times. Assist the public in filling out request forms for incident reports. Offer assistance to the public who needs refunds or exchanges on animals adopted through the shelter. Ensure work areas, break areas, and restrooms are clean. |
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Unemployed Administrative Support Assistant |
Unemployed Administrative Support Assistant
From December 2011 to March 2013 • 2 year(s) Dedicated mom providing excellent care for two children, a son and daughter for their first two years. Committed to providing the stability and consistency needed to enhance their quality of living by nurturing and educating them. By doing this I was able to help them gradually adapt to my transition back to employment outside of the home. |
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Administrative Support Assistant |
Army Community Service, Family Advocacy Program
From December 2010 to December 2011 • 1 year(s) Assisted Program Manager with performing administrative and clerical duties to provide excellent service to staff and customers. Performed data entry, typing, filing/record maintenance, budgeting, excellent customer service and other office procedures necessary to complete each task. Maintained time cards with accuracy to include logging time earned or taken. Maintained all training correspondence of staff and verified training on the army tracking system. Maintained staff daily task logs to ensure program needs were met. Prepared packets and ensured accuracy prior to routing to the next department. Assisted each team with administrative support of their activities. Maintained calendar for upcoming meetings within the Family Advocacy Program. Provided outreach support and contact with organizations outside of ACS. Answered a multi line phone with professionalism and treated each customer with courtesy. Maintained a well stocked office and break room supply area. Performed maintenance to improve the office appearance. Assisted staff with minor technical difficulties on office equipment to include some computer troubleshooting. |
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Office Assistant |
Department of Social Services
From March 2008 to December 2010 • 2 year(s) Worked directly for the Program Director of the CARE Center located in Adult Services. Assisted with various administrative duties to include being the point of contact for donations, grants, and presentations. Prepared reports and performed tasks in order to assist with the overall completion of monthly, quarterly and annual statistical reports. Assisted counselors with completing general clerical duties such as contracts, schedules, time sheets, rosters and other support documents in the following areas, the Batterer's Treatment Program (RESOLVE), Women's Support Group, and Children's Support Group. Corresponded with the CARE Center Advisory Board members with upcoming meetings, events and information necessary to in continuing to provide assistance based programs to our community. Prepared minutes immediately following each Advisory Board meeting and distributed them to each member by mail or email. Scheduled all appointments, maintained customer contact log, and directed all calls accordingly. Provided initial contact for all customers, greeted each customer with a friendly and professional manner and maintained a high level of integrity to ensure customer information is kept confidential. Performed basic intake procedures for new customers to ensure all necessary paperwork was completed prior to their session with their assigned counselor. Maintained customer database to ensure information was updated when needed. Maintained customer records and kept the files monitored during business hours and secured daily after duty hours. Routed mail and other documents to the appropriate departments. Practiced safety measures to ensure workplace environment remained a safe place for all staff and customers. Provided maintenance and technical support of office equipment. Filled in at court as the CARE Center Representative. |
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Operations Assistant |
Morale Welfare and Recreation, Sports USA
From April 2004 to February 2008 • 4 year(s) Assisted Business Manager of Sports USA with the overall operation of the facility. Provided initial contact with customers and directed them to the appropriate services needed. Maintained a well-organized customer relations log of all planned events. Conducted various clerical duties for the administrative office to include personnel forms, purchase requisitions, memorandums, minutes, and other support documents necessary. Performed data entry functions to initiate purchase requests for services and goods. Met with Manager and Marketing team to plan and brainstorm for upcoming events. Performed vehicle maintenance checks as required by army standards. Performed open and close procedures to ensure the facility was properly secured daily. Performed cash handling responsibilities as a supervisor to ensure each cashier balanced when their shift ended. Performed cash office responsibility by balancing out the safe, preparing deposit for the bank, preparing registers for cashiers with a standard amount needed to begin their shift and securing the cashier cage when not in use. Maintained a high level of professionalism with outstanding customer service and customer relations. |
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Volunteer Tutor |
Fort Bragg Schools, Holbrook Elementary
From October 2003 to April 2004 • 1 year(s) Tutored Kindergarten and First Grade students to help with reading and math skills. Provided lesson plans for each session, as well as take home lessons to reinforce what was covered in their session. Helped to keep students involved with learning in a positive manner by enhancing their own knowledge and memory. |
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Soldier/Chaplain Assistant |
United States Regular Army
From January 1997 to September 2003 • 6 year(s) Planned and coordinated religious and community support activities. Provided assistance to the chaplains, counselors, and with other military officials. Maintained the budget as the primary funds clerk to oversee all programs in processing their requests. Provided outstanding customer service and maintained a high level of professionalism and confidentiality. Assisted customers in various capacities and always made them feel comfortable. Provided excellent phone and walk in contact with customers and provided them with the information they were seeking or to the appropriate area of concern. Provided training sessions for our office under the supervision of the NCOIC. Performed maintenance checks and security checks required by the army standards. Performed vehicle maintenance check required by the army standards. |
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Guestbook Comments
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It's my pleasure to have you join, us as a new or
seasoned member. May you have an amazing,
blessed and marvelous day Tagged by Ralph White on 01/20/2024 |
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