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Q&A With Vickie Williams

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Vickie Williams
Business Analysis Associate I, JPM Chase
Location: Jacksonville , FL United States
Joined: Jan 11th, 2024
About   (request update)
Education   (request update)
Edward Waters University class of 2018
Undergrad Major: Business Administration
Campus Organization:
Zeta Phi Beta
Experience
I currently work with JPM Chase as Business Analysis Associate I
I have 8 years of experience working in the Banking industry.
Associate, Business Analyst I - Control | JPM Chase
From February 2022 to Current • 4 year(s)
 Provide control operational oversight and support. Create a detailed business analysis, outlining problems, opportunities, and solutions for the business. Partner with stakeholders with creating business requirement documents using structured data mining philosophy. Create procedures, engage, and perform validation testing for all required phases for the case(s) as established by Consumer and Community Banking (CCB) Remediation and Correction governance. Create MSP passport query to make systems updates and to aid with testing. Successfully closed several cases including one that was created because of a Motion Requiring Action. Assist as needed to complete External Audit requests.
Associate, Client Care Specialist Team Supervisor | JPM Chase
From April 2020 to February 2022 • 2 year(s)
 Effectively lead a team of 5-10 Client Care Specialists. Responsible for hiring, motivating, and managing all members of the Ops Processing team. Ensured that all CCS adhered to processing guidelines and regulatory compliance. Ensured that the team meet or exceeded our monthly targets for funding and customer satisfaction.
Associate, Business Analyst II - Control | JPM Chase
From April 2017 to April 2020 • 3 year(s)
 Provided control operational oversight and support. Created a detailed business analysis, outlining problems, opportunities, and solutions for the business. Responsible for creating business requirement documents using structured data mining using query language (SQL) to gather data from the management information system (MIS), creating systemic testing to include procedures and test grid and providing leadership support when needed.
Associate, Operations Manager I, Customer Assistance Letters | JPM Chase
From January 2016 to March 2017 • 1 year(s)
 Managed a group of five business analysts that supported change management for Home Lending. Responsible for updating letters in accordance with project requirements, audit findings, servicer, and regulations, offering services to various departments that include development and testing through ALM, letter reporting, responding to internal audit letter findings while communicating and demonstrating strong leadership.
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It's my pleasure to have you join, us as a new or seasoned member. May you have an amazing, blessed and marvelous day
Tagged by Ralph White on 01/14/2024  
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