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Q&A With Chelsey Ezeokeh

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Chelsey Ezeokeh
Customer Service Representative, Mr Dele
Location: Waldorf, MD
Joined: Feb 15th, 2024
About   (request update)
Results-oriented Customer Service professional from Nigeria commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 2 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems and achieve positive outcomes. Ambitious professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Current Whereabouts:
I am really into poetry and prose writing. I love gothic literature and Victorian-era history. Theoretical discussions are a favourite past time for me and I love expressing myself through art.
Life & Professional Aspirations:
I want to be a charismatic philanthropist and finally have the resources needed to help those like me and people who struggle with their mental health and find themselves in this world. I am not after money, but simply want to make a positive change in this world while I'm here on Earth :)!
Website:
http://www.manicmaiden.com
Experience
I currently work with Mr Dele as Customer Service Representative
I have 2 years of experience working in the Retail/Wholesale industry.
Customer Service Representative | Family Dollar
From May 2022 to April 2023 • 1 year(s)
 • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions. • Met and exceeded performance goals to support long-term company growth and market dominance. • Educated customers about products, pricing and policies to address and resolve issues. • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities. • Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance. • Managed processing, scheduling and execution of customer purchase orders. • Consulted with customers regarding needs and addressed concerns. • Cross-sold services and products to consistently increase team revenue. • Delivered expert technical support to customers and resolved a broad array of issues.
My Groups
The Lyricist's Lounge: Poetry In Motion
Guestbook Comments
It's my pleasure to have you join, us as a new or seasoned member. May you have an amazing, blessed and marvelous day
Tagged by Ralph White on 02/18/2024  
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