Featured Member: Chantelle Reid on HBCU CONNECT!

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Chantelle Reid
Customer Experience Manager , ENTERPRISE HOLDINGS
Location: Cape May, NJ United States
Joined: Apr 7th, 2024

About (request update)

Education (request update)

Hampton University class of 2013

Undergrad Major: Criminal Justice

Experience

I currently work with ENTERPRISE HOLDINGS as Customer Experience Manager
I have 13 years of experience working in the Sales industry.

Customer Experience Manager | Enterprise Holdings
From July 2020 to Current • 6 year(s)
Designed fraud prevention strategies reducing losses by 35%, spearheaded ACE software rollout achieving 100% team adoption, and managed financial operations for $10M+ unit while optimizing sales processes.

Sales & Marketing Consultant | Enterprise Holdings
From December 2017 to July 2020 • 3 year(s)
Built strategic relationships driving 25% increase in repeat business, increased sales referrals by 35%, and consistently achieved 88% of monthly sales targets.

Management Assistant | Enterprise Holdings
From November 2016 to December 2017 • 1 year(s)
Delivered exceptional customer service contributing to 45% revenue growth at airport location and consistently exceeded sales quotas by 92%.

Operations Specialist (Logistics & Transportation) | United States Army
From May 2011 to September 2017 • 6 year(s)
Served as leader and mentor to 50+ cadets, participated in field training exercises and leadership development programs, recognized with 3 Academic Awards.

Retail Sales Manager | T-Mobile
From November 2015 to November 2016 • 1 year(s)
Led multiple retail locations managing daily operations contributing to 35% revenue growth and improved inventory accuracy by 44%.

Correctional Officer | Cape May County Jail
From August 2014 to September 2015 • 1 year(s)
Conducted complex investigations and prepared detailed reports for over 30 administrative proceedings, resulting in 20% reduction in procedural violations.

ROTC Cadet | Hampton University Pirate Battalion
From September 2011 to August 2013 • 2 year(s)
Awarded 2-year scholarship, completed Military Science courses at levels 3 and 4, served as leader and mentor to junior cadets.

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