Featured Member: Lanelle Doles on HBCU CONNECT!

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Lanelle Doles
Data Entry Specialist, VUU
Location: Henrico, VA United States
Joined: Aug 20th, 2024

About (request update)

Education (request update)

Virginia Union University class of 2026

Undergrad Major: Entrepreneurship

Experience

I currently work with VUU as Data Entry Specialist
I have years of experience working in the Administrative and Support Services industry.

Data Entry Specialist in Graduate Admissions | Virginia Union University
From August 2022 to Current • 4 year(s)
Input and verify application information in Jenzabar software, ensure accuracy by cross-checking applications with system records, and prepare various reports for admissions processing.

Tier 1 Support Help Desk Internship | Maxx Potential
From September 2024 to December 2024 • 0 year(s)
Provide first-level technical support for customer inquiries, assist clients with account access and software navigation, and escalate complex issues to Tier 2 support.

Product Support | Omni Interactions, Inc.
From January 2021 to April 2023 • 2 year(s)
Assisted customers with product-related inquiries via phone and chat, utilized Salesforce to verify customer information, and managed multiple communication platforms.

Quality Assurance & Customer Assistance | eHealth
From August 2021 to April 2022 • 1 year(s)
Maintained strict HIPAA compliance, assisted customers with insurance inquiries, and provided superior customer service to increase customer retention.

Assistant Manager | MVP Transports LLC
From May 2021 to April 2022 • 1 year(s)
Managed customer relations, social media platforms, marketing efforts, and assigned and scheduled drivers for transportation services.

Collections Representative | Professional Bureau of Collections of Maryland Inc
From October 2019 to December 2020 • 1 year(s)
Assisted borrowers in setting up payment arrangements for student loans, guided on getting loans out of default status, and negotiated payment plans.

Operations & Ramp Agent | Delta Global Services
From April 2015 to October 2018 • 3 year(s)
Coordinated with pilots and ground crews to ensure efficient flight operations, managed gate assignments for incoming aircraft, and communicated with ramp teams for flight preparations.

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