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Q&A With Shanitra Sheppard

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Shanitra Sheppard
Business Operations Analyst, Guidehouse
Location: Sterrett, AL United States
Joined: Sep 3rd, 2024
About   (request update)
Education   (request update)
Talladega College class of 2015
Undergrad Major: Business Administration
Auburn Univ class of 2021
Grad Major: Health Administration
Experience
I currently work with Guidehouse as Business Operations Analyst
I have years of experience working in the Healthcare, Other industry.
Store Manager | Bam's Laundry
From February 2025 to Current • 1 year(s)
 Oversee daily operations of high-volume laundromat, manage team of attendants, handle customer service and equipment maintenance.
Operations Analyst | Guidehouse, LLC
From September 2022 to September 2024 • 2 year(s)
 Coordinate analysis of project quality performance, monitor data and provide system maintenance, train staff and conduct research.
Operations Assistant III | Tech Providers Inc.
From November 2021 to February 2022 • 1 year(s)
 Manage dispatching of trouble and service work to field personnel, utilize specialized computer applications for operations support.
Business Analyst | Ntelicor LLC
From May 2019 to March 2020 • 1 year(s)
 Maintain Medicare Part A claims processing system, gather requirements, write test cases and provide defect resolution.
Business Analyst I | Palmetto GBA
From June 2018 to April 2019 • 1 year(s)
 Responsible for identity management of user accounts, provide system access administration and ensure security compliance.
Clerical Error Reopening Specialist/WICER | CAHABA GBA
From May 2017 to February 2018 • 1 year(s)
 Complete telephone reopening requests from providers, research and process claim adjustments, explain Medicare policies.
Customer Service Specialist/Medicare | CAHABA GBA
From March 2015 to May 2017 • 2 year(s)
 Handle inbound/outbound customer calls, train new representatives, participate in call center projects and healthcare training.
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