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Scottie Robinson
Technical Supervisor Trainer and Application Support Analyst, Vector Consulting
Location: Columbus, OH United States
Joined: Oct 4th, 2024

About (request update)

Scottie Robinson is a seasoned professional with a strong background in training and application support, having served as a Technical Supervisor Trainer and Application Support Analyst at Vector Consulting. He excels in designing and delivering training programs, particularly for Integrated Eligibility Systems, and has a proven track record of enhancing system functionalities and operational efficiency. His key skills include Lean Process Management, user acceptance testing, and developing user-friendly training materials, as demonstrated during his tenure as Team Lead and Trainer at ProMedica. Scottie holds a Bachelor of Arts from The University of Toledo and is committed to leveraging his expertise to improve training outcomes and service delivery.

Education (request update)

University of Toledo class of 2019

Undergrad Major: Psychology

Experience

I currently work with Vector Consulting as Technical Supervisor Trainer and Application Support Analyst
I have 2 years of experience working in the Information Technology industry.

Technical Supervisor Trainer and Application Support Analyst | Vector Consulting
From January 2022 to September 2024 • 2 year(s)
Delivered hands-on training and support to frontline workers, enhancing their understanding of system functionalities. Created comprehensive training materials that addressed specific needs identified through post-training assessments. Mentored fellow trainers in effective adult learning practices, resulting in improved training outcomes. Coordinated with Organizational Change Management to implement training schedules and materials for new system releases. Conducted post-training evaluations, identifying gaps in knowledge and adapting training content as needed. Oversaw the transition of data analytics processes, ensuring accurate eligibility determinations for state Medicaid cases. Collaborated with leadership to establish and refine training methodologies and documentation standards. Developed and maintained a feedback loop with users to continually enhance training effectiveness and materials. Implemented a tracking system for support tickets to address user needs efficiently.

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