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Q&A With Cassandra Horns

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Cassandra Horns
Social Media Manager -Volunteer, In Between Jobs
Location: Atlanta, GA United States
Joined: Oct 16th, 2024
About   (request update)
Education   (request update)
Clark Atlanta University class of 2005
Undergrad Major: Mass Media Arts
Experience
I currently work with In Between Jobs as Social Media Manager -Volunteer
I have years of experience working in the Nonprofit and Volunteer Services industry.
Coordinator-Tier 2 Support/Reveal | Verizon Connect
From August 2021 to March 2024 • 3 year(s)
 Leveraged Salesforce to manage complex customer interactions and developed Tableau visualizations to simplify data interpretation for clients.
Tech Analyst-Advanced Support | Verizon Connect
From April 2017 to August 2021 • 4 year(s)
 Pioneered process standardization, delivered high-priority projects on time, and implemented data visualization techniques to enhance decision-making processes.
Analyst-NOC | Verizon Connect
From January 2015 to April 2017 • 2 year(s)
 Revamped training programs for Vendor Tier 1 agents and streamlined trouble ticket resolution process to improve operational efficiency.
Universal Specialist Team-Call Center Operations | Verizon Wireless
From January 2014 to January 2015 • 1 year(s)
 Developed creative video concepts for call center events and analyzed call center metrics to identify performance gaps and recommend strategic improvements.
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