Featured Member: LaTara Person on HBCU CONNECT!

Connect with LaTara

• Email Me or Poke Me
• Interview Me
• Send Group Invite
• Add To Favorites
• Block This Member
• Send Friend Request

Uploads

Upload Content | Show More

Connections

more-->

Recent Visitors

more-->

More Members

more-->

Q&A With LaTara Person

(interview me)

LaTara Person
Previous- Assistant IT Team Manager, Unemployed
Location: Chesapeake, VA United States
Joined: Feb 10th, 2025

About (request update)

Experience

I currently work with Unemployed as Previous- Assistant IT Team Manager
I have years of experience working in the Customer Service and Call Center industry.

IT Technical Support Team Manager | Ferguson Enterprises
From May 2016 to January 2025 • 9 year(s)
Lead a team of 16 Senior Support Technicians, Implementation Engineers, and Network Admins, providing technical support for Enterprise IP Networks, Voice, Telephony, Video, and Data to over 36,000 employees. Responsible for team leadership, development, and performance management, ensuring resource optimization for exceptional customer experience and product quality.

Life and Annuities Insurance Producer | Primerica Financial Services
From July 2017 to December 2018 • 1 year(s)
Responsible for helping individuals and families secure financial protection through life insurance policies tailored to their needs. Built lasting client relationships and provided comprehensive Life Insurance plans and advice to clients.

Customer Care Team Manager | Xerox HR Solutions, LLP
From July 2015 to May 2016 • 1 year(s)
Supervised the administration and servicing of Defined Benefits (pension) and Health & Welfare benefit plans for active and/or retired Raytheon employees and their dependents. Directed the daily productivity of 15-18 associates, focusing on leadership development, coaching to proficiency, behavior solutions and enhancing participant experience.

AVP, Mortgage Servicing Manager II | Bank of America Corporation
From November 2011 to March 2015 • 4 year(s)
Managed a dual team of State Mediation and Foreclosure Analysts within Default Servicing Complaint Resolution department in the Office of the CEO and President. Partnered with litigation counterparts to identify solutions and determine appropriate next courses of pre-and post-foreclosure actions.

AVP, Channel Development Manager | Bank of America Corporation
From May 2007 to October 2011 • 4 year(s)
Successfully operated Financial Protection Services cross-sell programs for debt cancellation and identity theft products in both internal and supplier call centers across the country. Direct product sales line responsibility for a total of 1,200 sales agents.

Officer, Inbound Sales Team Manager | Bank of America Corporation
From April 2006 to May 2007 • 1 year(s)
Monitored daily workflow and performance for a team of up-to-22 inbound sales associates. Coached and developed associates to achieve peak performance by identifying skill gaps through reporting, observation, and instruction.

My Groups

Invite Me To A Group

Guestbook Comments