Featured Member: Amari Hunt on HBCU CONNECT!

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Q&A With Amari Hunt

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Amari Hunt
Network Engineer Intern, CBH
Location: Cumming, GA United States
Joined: Apr 29th, 2025

About (request update)

I provided remote technical support to government clients, resolving issues related to software, hardware, VPN, remote desktop, and secure network access. I responded to tickets via phone, email, and virtual platforms, ensuring timely resolution and accurate documentation using ITSM tools. I supported user onboarding and offboarding, managed account setup and permissions, and adhered to strict security protocols. I worked closely with internal teams and agency contacts to ensure user satisfaction and minimize downtime.

Current Whereabouts:

Cybersecurity, Networking, Consultation

Experience

I currently work with CBH as Network Engineer Intern
I have 7 years of experience working in the Information Technology industry.

Help Desk & Troubleshooting | Exalt Integrated Technologies
From December 2019 to February 2023 • 4 year(s)
I worked remotely in a help desk and troubleshooting role, providing technical support to various government organizations. My responsibilities included responding to support requests through phone, email, and virtual platforms, diagnosing and resolving issues related to software, hardware, network connectivity, VPN access, remote desktop environments, and government-specific applications. I maintained timely ticket resolution in line with service level agreements, and ensured detailed documentation of all support activities using IT service management tools. I also assisted with user onboarding and offboarding, including account setup, permissions management, and device configuration, all while adhering to strict government security protocols. In this role, I collaborated with internal teams and external agency contacts to ensure high levels of user satisfaction and minimal system downtime.

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