With over six years of experience in customer service, I bring strong communication, problem-solving, and interpersonal skills to every role. I currently serve as a Teleservices Agent for Wind Creek Casino, assisting guests with reservations, promotions, and entertainment options. I’m also a senior Criminal Justice major at Alabama State University, graduating in December 2025. I’m passionate about criminal justice reform, youth advocacy, and providing second chances for underserved communities.
If you ask around campus, most people know me as the go-to makeup artist. My claim to fame at Alabama State is being the one people call when they want to look and feel their best—whether it's for homecoming, a night out, or graduation photos. I’ve built a solid reputation for my work, and my name travels fast through word of mouth.
Even though I don’t live on campus, I’ve still managed to make a strong impact by providing quality service, being reliable, and creating a great experience for every client. Doing makeup while balancing school and work has shown people my dedication and drive. It’s become a big part of who I am here, and something I’m truly proud of.
Most Memorable Moment:
One of my most memorable college moments has been building my makeup business right on campus. Doing makeup for other college students, whether it’s for homecoming, parties, graduations, or just a confidence boost it has been so fulfilling. It started as something I loved doing in my free time, and it quickly turned into a passion and side hustle that connected me with so many people on and off campus.
There’s something really special about helping someone feel beautiful and confident, especially during moments they’ll remember for the rest of their lives. Some of my favorite memories are the times I’ve had clients laughing, bonding, and hyping each other up while I do their makeup before an event. It’s more than just glam—it’s a vibe, a safe space, and a creative outlet that helped me stay grounded while juggling school, work, and life.
Being a makeup artist at Alabama State has taught me how to manage a business, communicate with all kinds of people, and trust my creative skills. Those memories will always stick with me because they’re a reflection of how I made the most of my college experience by using my talents to uplift others.
Teleservices I|
Wind Creek
From June 2024 to Current • 2 year(s)
Handle incoming calls from guests, potential customers, and existing clients, addressing inquiries about services, reservations,
promotions, and general casino information.
Assist in booking hotel rooms, dining reservations, spa appointments, and event tickets.
Inform customers about ongoing promotions, rewards programs, and special events, guiding them on how to earn points,
redeem rewards, and access exclusive offers.
Address and resolve complaints regarding billing, reservations, or experiences, working with different departments to ensure
smooth service resolution.
Promote upselling of premium services, such as VIP packages, gambling opportunities, and entertainment shows.
Maintain accurate records of customer interactions and reservations in CRM systems to ensure personalized service and
streamlined future interactions.
Teacher Assistant|
Wings of a Dove Christian Preparatory Academy
From January 2024 to April 2024 • 0 year(s)
Assisted teachers in classroom activities, fostered student engagement, and maintained a positive learning environment for
diverse learners.
Worked closely with lead teachers to develop and implement effective lesson plans, enhancing overall educational experience
for students.
Managed administrative tasks, graded assignments, and provided individualized support to students, ensuring smooth
classroom operations.
Introduced creative teaching methods to support various learning styles, improving student comprehension and participation
in lessons.
Contributed to improved student performance through targeted interventions and consistent progress monitoring during the
academic term.
Health Insurance Representative|
Premera Medicare Advantage
From January 2023 to October 2023 • 0 year(s)
Streamlined Medicare Advantage enrollment process, reducing processing time and improving client satisfaction. Achieved
top-tier customer service ratings.
Guided seniors through complex health insurance options, ensuring optimal coverage. Developed strong rapport with clients,
leading to increased referrals.
Responded to client inquiries and complaints, providing accurate benefits information and resolving issues related to claims.
Helped clients find in-network healthcare providers and guided them through the claims settlement process.
Managed a high call volume (50+ calls daily), ensuring timely and accurate service delivery.
Client Service Representative|
Bank of America
From January 2023 to October 2023 • 0 year(s)
Delivered exceptional client service, resolving complex inquiries and enhancing customer satisfaction. Streamlined processes,
reducing wait times and improving overall efficiency.
Assisted with consumer and small business accounts, addressing questions about account balances, fees, and interest rates.
Managed 100+ client calls daily, resolving issues such as suspicious activity, reversing transactions, and reissuing debit/credit
cards.
Educated clients on bank account types and products, ensuring satisfaction and timely service resolution.
Applied problem-solving skills to ensure clients received optimal banking solutions and services
