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Q&A With Eduardo Jackson

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Eduardo Jackson
Sr. Vice President of Operations, Equiscript
Location: Springdale, MD United States
Joined: Jun 9th, 2025

About (request update)

I am a transformational operations and customer experience executive who builds strong people, strong processes, and strong outcomes. Known for walking into complex, underperforming environments and rapidly elevating results, I blend empathetic leadership with disciplined, data-driven execution to transform call center and patient experience operations from the inside out.

For more than two decades, I have redesigned KPIs, rebuilt teams, implemented AI-supported systems, and delivered measurable performance improvements across healthcare, telecom, and start-up organizations. My leadership philosophy is simple: empower people, engineer precision, and consistently deliver results that strengthen both customer experience and the bottom line. I don�t just manage operations. I transform them.

Current Whereabouts:

I am the CEO of HBCU L.I.F.T. HBCU L.I.F.T. is a company we�ve designed to identify and fix operational and communication gaps that are overlooked but critical to performance and student success. Additionally, our goal is to elevate HBCUs by connecting them to funding, technology, and strategic partnerships.

Education (request update)

Hampton University class of 1985

Undergrad Major: English

Campus Organization:

Phi Beta Sigma

Claim To Fame:

"Most Congenial" Class of 1984, Voted "Mr. Pan-Hellenic" for homecoming by all D9 members, Chaplain Beta Gamma chapter of Phi Beta Sigma Fraternity, Inc

Most Memorable Moment:

I walked into Hampton so shy I tried to drop speech class. Standing in front of people terrified me. Somewhere along the way, that changed. I found my voice. I found my confidence. I transformed. By senior year, I was emceeing major events�and voted most congenial and "Mr. Pan-Hellenic". That transformation didn�t stop at graduation. It followed me into a 40-year career� all the way to Senior Vice President. Hampton didn�t just prepare me. It made me fearless.

University of North Texas class of 0

Grad Major: Film

Video

Experience

I currently work with Equiscript as Sr. Vice President of Operations
I have 23 years of experience working in the Medical industry.

Sr. Vice President, Patient Operations | EQUISCRIPT
From January 2023 to January 2025 • 2 year(s)
Oversaw budget of entire department at small pharma start-up, directing operations of sales, customer service and pharmacy outreach. Presided over team of managers and directors responsible for 30+ remote employees.

Director, Patience Experience, Contact Center | MEDZED
From January 2020 to January 2022 • 2 year(s)
Directed team of 25 remote employees including supervisors of sales, quality assurance and workforce management. Reduced abandonment rate from 60% to 10% and decreased overtime costs from 80 to 15 hours weekly.

Manager â Contact Center | GEORGE WASHINGTON UNIVERSITY MEDICAL FACULTY ASSOCIATES
From January 2014 to January 2020 • 6 year(s)
Supervised team of 30 onsite employees including customer service representatives, nurses and QA specialists. Reduced incomplete bumped patient appointments from 20% to 2% and created training programs.

Associate Director - Customer Care and Workforce Management | VERIZON WIRELESS
From January 2003 to January 2014 • 11 year(s)
17 years of experience in various roles including Associate Director, Financial Analyst for Government Accounts, and Customer Service Representative.

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