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Q&A With James Mugrage

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James Mugrage
Customer Service Representative, Mr. French Drain LLC
Location: Columbus, OH United States
Joined: Aug 14th, 2025
About   (request update)
Education   (request update)
North Carolina A&T State University class of 2025
Undergrad Major: Management
Claim To Fame:
In college, I became known as the person who could bring people together anywhere, anytime. Whether it was late night study sessions, checking in on classmates who seemed stressed, or just being there for moral support. I built a little community wherever I went. People always joke about how if you didn't know me personally, you at least knew someone who did.
Most Memorable Moment:
Some of my most memorable moments in college include meeting new people through campus events, GHOE (NCATS Homecoming), having meaningful conversations with my professors that shaped my growth, and the exciting milestone of receiving my first stand alone room/apartment on campus.
Experience
I currently work with Mr. French Drain LLC as Customer Service Representative
I have years of experience working in the industry.
Customer Service Rep | Mr French Drain
From March 2025 to Current • 1 year(s)
 Delivered exceptional customer service through phone, email, and live chat while resolving customer inquiries and complaints professionally.
Business Analyst Intern | IBM
From May 2024 to August 2024 • 0 year(s)
 Assisted in defining business challenges and analyzed business processes, market data, and performance metrics to support client transformation initiatives.
Team Member | Team Cribbs Foundation
From August 2023 to May 2024 • 1 year(s)
 Established documentation protocols and authored internal communications to improve operational efficiency and knowledge transfer.
Brand Associate | Old Navy
From January 2022 to April 2022 • 0 year(s)
 Maintained product databases and analyzed consumer feedback while monitoring performance metrics using Google Analytics and Adobe Site Catalyst.
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