Featured Member: Johntaysha Telfair on HBCU CONNECT!

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Q&A With Johntaysha Telfair

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Johntaysha Telfair
Call center agent, GMS
Location: Pompano Beach, FL United States
Joined: Aug 19th, 2025

About (request update)

I am a dedicated professional with experience in sales and customer service, including work as a call center agent where I developed strong communication, problem-solving, and conflict resolution skills. My background has equipped me with the ability to manage high-volume interactions while maintaining professionalism and meeting performance goals. I also possess strong computer and technical skills, with the ability to quickly learn new systems and adapt to changing environments. I take pride in being dependable, detail-oriented, and driven to achieve results while providing excellent service. I earned a certificate from Upward Bound as a Student worker.

Current Whereabouts:

I am currently into networking, providing services, like hair, nails, eyelashes, clothing designs, and helping others

Life & Professional Aspirations:

My professional aspirations consist of helping others with their mental health and serving others to help them becoming successful!

Education (request update)

Fort Valley State University class of 2027

Undergrad Major: Psychology

Claim To Fame:

My claim to fame in college will be defined by my commitment to leadership, academic excellence, and service to my community. I aspire to be recognized as someone who not only pursued her degree with determination but also took full advantage of opportunities to support and uplift others. By being actively involved in campus organizations, taking on leadership roles, and mentoring peers, I want my presence on campus to reflect a balance of personal success and meaningful contribution. What will truly set me apart is my dedication to turning challenges into opportunities for growth. I intend to use my resilience and perseverance as an example for others, showing that success is possible even when faced with adversity. My claim to fame will not simply be about individual accomplishments, but about the positive impact I leave behind, whether through building community, encouraging others, or demonstrating excellence in all that I do. Ultimately, I want my legacy in college to be remembered as one of leadership, service, and perseverance that helped prepare me for success in my career and in life.

Most Memorable Moment:

One of my most memorable college moments was experiencing a revival on campus. It was powerful to see students come together in unity, faith, and encouragement, creating an atmosphere filled with hope and positivity. This moment stood out to me because it reflected the strength of community and the importance of supporting one another beyond academics. It reminded me that college is not only about education but also about personal growth, spiritual grounding, and building lasting connections with others.

Experience

I currently work with GMS as Call center agent
I have years of experience working in the Sales industry.

Call center agent | GMS Connect
From May 2025 to August 2025 • 0 year(s)
Handle a high volume of inbound and outbound calls in a professional manner. Provide excellent customer service by addressing inquiries, resolving issues, and offering product/service information. Process customer transactions, payments, or account updates accurately and efficiently.

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