Featured Member: Nixa Clarke on HBCU CONNECT!

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Q&A With Nixa Clarke

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Nixa Clarke
Customer Service Coordinator-Supervisor, American Airlines
Location: Durham , NC United States
Joined: Aug 26th, 2025

About (request update)

I am a dedicated Customer Service Agent with nearly a decade of experience at American Airlines, specializing in passenger assistance, problem-solving, and ensuring smooth travel experiences. My role has allowed me to strengthen my leadership, communication, and conflict-resolution skills while serving diverse customers daily. In addition to my career, I am pursuing a degree in Health Administration at North Carolina Central University, where I maintain a strong academic record. I am also an entrepreneur, building my faith-based lifestyle brand, FRGVN, which reflects my commitment to leadership, service, and resilience.

Current Whereabouts:

Currently pursuing my degree in Health Administration at North Carolina Central University, while balancing my career as a Customer Service Agent at American Airlines. I’m also building my faith-based lifestyle brand, FRGVN, which focuses on forgiveness, resilience, and community empowerment. Outside of work and school, I enjoy traveling, exploring new cultures, and cooking creative plant-based meals, which keep me grounded and inspired.

Life & Professional Aspirations:

My aspiration is to become a leader in healthcare administration, improving access and quality of care, while also expanding my brand FRGVN into a platform that empowers others spiritually and professionally. I aim to combine my professional skills, academic knowledge, and entrepreneurial spirit to create a lasting impact in both the healthcare industry and my community.

Education (request update)

North Carolina Central University class of 2027

Undergrad Major: Health Administration

Claim To Fame:

•Balancing full-time online learning while also building a faith-based clothing brand (FRGVN) from the ground up. •Pursuing a 4.0 GPA in Health Administration while juggling family responsibilities and entrepreneurship. •Known for resilience and leadership through online engagement, business ventures, and faith-based initiatives.

Most Memorable Moment:

•Launching FRGVN during my time at NCCU—it represents my personal growth, faith, and entrepreneurial spirit. •My first Bible study event connected to FRGVN, which blended my academic discipline, creativity, and ministry. •Achieving academic milestones online despite personal challenges, showing that perseverance pays off.

Experience

I currently work with American Airlines as Customer Service Coordinator-Supervisor
I have 9 years of experience working in the Aviation/Aeronautics industry.

Customer Service Agent | American Airlines
From January 2016 to Current • 10 year(s)
Provide customer support at check-in, boarding, and baggage services while ensuring safety, compliance, and excellent passenger experiences. Trained as Ground Security Coordinator (GSC) and Complaint Resolution Officer (CRO), responsible for resolving sensitive issues and maintaining security standards. Collaborate with diverse teams to manage high-pressure situations with professionalism and efficiency.

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