Featured Member: Steve Norman on HBCU CONNECT!

Q&A With Steve Norman

Steve Norman
Network Administration , HCL Tech
Location: Raleigh, NC United States
Joined: Aug 28th, 2025

I have great customer service, I am currently working for HCL Tech as Network Administration and I am currently working at Harris Teeter as a part time cashier.

Education (request update)

North Carolina Central University class of 2028

Undergrad Major: Information Technology

Most Memorable Moment:

Making good grades in school.

North Carolina Central University class of 2027

Grad Major: Information Technology

Experience

I currently work with HCL Tech as Network Administration
I have 2 years of experience working in the Information Technology industry.

Network Administration | HCL Tech
From November 2023 to Current • 3 year(s)
• Provide technical support for first call resolution of 75+ reported issues weekly via telephone, email, and remote desktop control • Achieve 85% high first call resolution monthly and 90% customer satisfaction rate • Level 1 Support for servers, switches, digital projector hardware/software, digital signage hardware/software network issues • Handle a high volume of inbound/outbound telephone calls and emails to customers/vendors • Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions for Microsoft Windows operating systems, both thin and thick client, file management, profile, and Active Directory issues • Demonstrated advanced enterprise support knowledge for hardware, software, application, and network problems.

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