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Q&A With Nichelle Franklin

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Nichelle Franklin
Sr. Coordinator of Program Management , Baylor College of Medicine

Location: Houston, TX United States
Joined: Nov 14th, 2025
About   (request update)
Current Whereabouts:
Right now, I’m knee-deep in legacy work, community building, and minding the business that pays me and the business I’m growing. I’m into preserving Black stories, designing systems that actually work, and helping folks make sense of where they come from so they can walk boldly into where they’re going. I’m also obsessed with meaningful conversations, dope history, clean operations, Black joy, soft life moments, and building The Rooted Legacy Project into a whole movement. In short? If it feeds my spirit, sharpens my skills, or honors my ancestors, I’m into it.
Life & Professional Aspirations:
My life and professional aspirations orbit around one truth: I’m here to build something that outlives me. I want to expand The Rooted Legacy Project into a powerhouse—an accessible, culturally grounded resource that helps families document their history, protect their future, and walk in their purpose with clarity. Professionally, I’m committed to leading work that blends strategy, storytelling, and operational excellence, whether that’s scaling community-centered programs, managing complex educational systems, or elevating legacy work into a national platform. Personally, I’m focused on peace, generational wealth, ancestral alignment, and building a life that feels soft, grounded, and intentional. I’m chasing impact, not hustle. Legacy, not noise. And every step I take is aimed at making sure the next generation starts their story with more than just hope, they start with receipts.
Website:
http://www.linkedin.com/in/nichellemfranklin
Education   (request update)
Prairie View A&M University class of 2012
Undergrad Major: Sociology
Experience
I currently work with Baylor College of Medicine as Sr. Coordinator of Program Management
I have 10 years of experience working in the Community, Social Services, and Nonprofit industry.
Founder | The Rooted Legacy Project
From May 2025 to Current • 1 year(s)
Founded and manage a cultural heritage initiative dedicated to helping Black families rediscover and document their roots Conduct genealogical research, oral history collection, and archival work to preserve African-American family legacies Facilitate workshops and panels on genealogy, legacy building, and historical preservation Collaborate with community organizations, historians, and educators to expand access to cultural heritage resources
Sr. Coordinator of Program Management | Baylor College of Medicine
From April 2024 to Current • 2 year(s)
• Drive day-to-day operations for three major training pipelines (PM&R Residency, Pediatric Rehab Fellowship, Brain Injury Medicine Fellowship), running cross-institutional systems with program-director-level precision. • Lead the full trainee lifecycle — recruitment, onboarding, compliance, credentialing, evaluations, and graduation — ensuring seamless execution and zero-error management across all programs. • Own high-stakes operational pillars including interview season, accreditation readiness (ACGME/CCC/PEC), MedHub and PEPT data integrity, and the department’s education budget. • Serve as a strategic partner to faculty and institutional leadership, producing major educational events and leveraging analytics (Power BI, MedHub, FTE reporting) to drive decisions and elevate program performance.
Mental Health Program Facilitator | Hope and Healing Center
From September 2023 to March 2024 • 1 year(s)
• Lead operations for a high-impact mental and behavioral health program, coordinating clinical, educational, and community-facing services that strengthen patient care and provider workflow. • Manage the full administrative ecosystem — intake, scheduling, multidisciplinary coordination, data tracking, referrals, compliance documentation — ensuring smooth, crisis-aware support in a fast-paced environment. • Drive operational excellence through workflow optimization, regulatory compliance (HIPAA, Joint Commission), data-driven reporting, and execution of major trainings, outreach events, and community initiatives. • Partner strategically with clinical leadership on program growth, budget stewardship, grant initiatives, and long-term planning to expand access and improve mental health service delivery.
Non-Profit Program Facilitator | AVANCE Houston
From January 2021 to September 2023 • 2 year(s)
• Delivered healing-centered workshops and mental health programming that promoted emotional wellness, resilience, and personal transformation across diverse communities. • Designed and facilitated culturally responsive curricula rooted in trauma awareness, ancestral healing frameworks, relational dynamics, and evidence-based practices under the Healthy Relationships & Families grant. • Built strong partnerships with clinicians, social workers, and community leaders while creating psychologically safe spaces that supported vulnerable dialogue, emotional processing, and relational growth. • Led evaluations, outreach, and community engagement efforts—tracking outcomes, supporting grant reporting, and expanding program visibility to drive long-term program growth and impact.
TDCJ Patient Services Specialist | University of Texas Medical Branch
From June 2015 to December 2020 • 5 year(s)
• Led patient-facing medical operations in a high-pressure correctional healthcare setting, delivering steady, trauma-informed support to patients and families during urgent, emotionally charged situations. • Maintained flawless control of HIPAA-protected records, confidential communications, and sensitive case details—operating with strict compliance in one of the most heavily regulated environments in the state. • Managed the full workflow of appointments, referrals, and follow-up care while serving as the operational bridge between clinical teams, security staff, leadership, and external partners. • Provided crisis-aware guidance and problem-solving, exercising exceptional judgment to protect patient care, eliminate bottlenecks, and uphold safety, clarity, and professional integrity across the medical unit.
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Bless you
Tagged by Ralph White on 11/15/2025  
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