Featured Member: James Smith on HBCU CONNECT!

Q&A With James Smith

James Smith
Help Desk Specialist , Department of Defense, Navy
Location: Memphis, NY United States
Joined: Jan 26th, 2026

About (request update)

Experience

I currently work with Department of Defense, Navy as Help Desk Specialist
I have years of experience working in the Government and Policy industry.

Help Desk Manager | 22nd Century Technologies, Inc
From January 2024 to January 2025 • 1 year(s)
Led a team of 10+ technical professionals, achieving 98% resolution rate for over 5,000 annual support tickets and implementing training programs that increased team efficiency by 30%.

System Administrator | Client Solution Architect
From September 2022 to December 2023 • 1 year(s)
Oversaw system administration for enterprise-level IT infrastructure ensuring 99% uptime, managed Active Directory services, and spearheaded migration of legacy systems reducing operational costs by 25%.

Computer Technician | Shelby Residential & Vocational Services
From May 2012 to September 2022 • 10 year(s)
Provided comprehensive IT support resolving 95% of technical issues on first attempt, led networking projects for 30+ group homes, and streamlined IT inventory management processes reducing costs by 15%.

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