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Q&A With JEANETTE COOPER

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JEANETTE COOPER
Program/Project Manager, National Multiple Sclerosis Society
Location: Dallas, TX United States
Joined: Mar 24th, 2026

About (request update)

As a proud "Double Jaguar" from Southern University with a B.S. in Business Education and an M.S. in Computer Science, Jeanette Cooper believes that great delivery starts with a great culture . Over the past 15 years, she has guided enterprise transformations for organizations like the National MS Society and USAA by mastering "just-right governance"

Through her practice, Empowerment Solutions & Services LLC, Jeanette provides PMP-certified expertise in PMO maturity and healthcare technology. She is known for bringing calm to chaos and turning complex visions into wins, such as a platform launch that drove a 322% surge in digital fundraising. Jeanette is a dedicated mentor.

Current Whereabouts:

Pursuing senior PMO, enterprise program leadership, and operational excellence roles.

Life & Professional Aspirations:

My professional goal is to lead enterprise PMO and operational strategy for organizations where "just-right governance" can unlock growth and innovation. Having navigated complex $10M+ programs, I am driven to bring calm to chaos by aligning executive vision with seamless, zero-disruption execution. Beyond the technical side of delivery, I aspire to foster high-trust, psychologically safe environments where teams feel both supported and deeply accountable. As a PMP-certified leader, I am committed to mentoring the next generation of resilient professionals, ensuring that operational excellence and human empowerment always go hand in hand.

Education (request update)

Southern University and A&M College class of 1985

Undergrad Major: Education

Southern University and A&M College class of 1990

Grad Major: Computer and Information Science

Experience

I currently work with National Multiple Sclerosis Society as Program/Project Manager
I have 10 years of experience working in the Information Technology industry.

Program/Project Manager | National Multiple Sclerosis Society
From May 2016 to July 2025 • 9 year(s)
As a Senior Director and Program Leader, I guided enterprise PMO initiatives that bridged the gap between executive vision and day-to-day operations . I specialized in navigating high-stakes transitions with zero disruption, including relocating two critical data centers and migrating over 800 staff to new enterprise systems . My time there was defined by measurable growth, most notably spearheading a platform launch that drove a 322% surge in donations within a single month . Beyond managing complex programs, I focused on maturing our organizational capability by establishing change control protocols, facilitating executive steering committees, and mentoring project leads to ensure excellence across every department

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