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Q&A With Kim Mason

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Kim Mason
Training and User Support Specialist , PDP Group Inc
Location: Reisterstown, MD United States
Joined: Dec 17th, 2002
About   (request update)
Results-driven professional with extensive experience in training, user support, and end-to-end title management. Adept at developing and delivering impactful training programs, mentoring team members, and fostering a culture of continuous improvement. Proven ability to troubleshoot issues, implement user-centered solutions, and drive operational efficiency through data analysis and process optimization. Recognized for building strong client and partner relationships while balancing productivity and quality in fast-paced environments.
My Interview Question
Tell me something interesting that everyone should know about you?
Education   (request update)
Morgan State University class of 2025
Undergrad Major: Computer and Information Science
Claim To Fame:
Being super peppy at Basketball and Football games (Johnson C. Smith Univ.)
Experience
I currently work with PDP Group Inc as Training and User Support Specialist
I have 4 years of experience working in the Administrative and Support Services industry.
Training and User Support Specialist | PDP Group Inc
From August 2021 to Current • 5 year(s)
 Spearhead onboarding and structured training for new employees in title processing functions across multiple departments. Design weekly learning modules aligned to operational workflows, system usage (e.g., AS400), and company SOPs to ensure consistent knowledge transfer. Partner with business leaders and subject matter experts to identify training gaps, streamline documentation, and optimize procedural compliance. Develop and maintain instructional materials, digital resources, and process guides to support ongoing learning and job performance. Provide 1:1 and small-group coaching, assess knowledge retention, and report training outcomes to leadership. Support system upgrades and transitions by documenting new processes, training staff, and contributing to operational readiness.
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Guestbook Comments
Bless you
Tagged by Ralph White on 07/30/2025  
Wassup lady just wanted to show some love to another Morganite.
Tagged by Roger Murray on 09/24/2003  
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