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Q&A With Michelle Cain

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Michelle Cain
Customer Advocate, Verizon Wireless
Location: Port Deposit, MD United States
Joined: Mar 10th, 2007
About   (request update)
I have my undergraduates degree in French and History, a Masters in Elementary Education, and a Master's in Teacher leadership. My goal is to work as a trainer or to start teaching at a school.
Experience
I currently work with Verizon Wireless as Customer Advocate
I have 2 years of experience working in the Telecommunications industry.
Customer Advocate | VERIZON WIRELESS
From January 2009 to Current • 17 year(s)
 Provided customer service and telecommunications support while working 40 hours per week and maintaining a 4.0 GPA.
Cash Office Clerk | HMS HOST MARRIOTT/CHESAPEAKE HOUSE
From January 2009 to January 2014 • 5 year(s)
 Assisted managers and supervisors with daily maintenance of safe exceeding $43,000 for company with monthly revenue between $20,000-1.5 million.
Substitute Teacher | CECIL COUNTY PUBLIC SCHOOLS
From July 2009 to June 2010 • 1 year(s)
 Assisted students and teachers throughout school day while managing classroom behavior and teaching lessons.
Student Teacher | Cecil County Public Schools
From February 2009 to June 2009 • 0 year(s)
 Conducted research on teaching methodologies, planned lesson plans meeting state standards, and assisted with grading and classroom management.
Shopper Service Representative | BOSCOV'S DEPARTMENT STORE LLC
From January 2004 to January 2009 • 5 year(s)
 Assisted customers with orders and payments, became key resource for product research and customer relations via email and phone.
Resident Assistant | ALBRIGHT COLLEGE
From September 2001 to May 2004 • 3 year(s)
 Assisted students in residential halls and helped develop community in residential hall.
Safety and Security Officer | ALBRIGHT COLLEGE
From September 2000 to May 2004 • 4 year(s)
 Drove security van, worked as student officer for campus safety, and assisted with office duties including call transfers.
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