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Q&A With Crystal Jackson

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Crystal Jackson
Management and Program Analyst , Federal Bureau of Investigation
Location: Randallstown , MD United States
Joined: Apr 29th, 2004

About (request update)

A seasoned professional with extensive experience in managing high-level, complex international engagements between FBI executive management and foreign law enforcement and intelligence agencies, I excel at fostering collaboration and building strategic partnerships. I have a strong track record in leading and coordinating large-scale initiatives across the Middle East and Africa, ensuring alignment with the FBI’s mission. My expertise spans strategic planning, financial oversight, risk management, and team leadership, where I have introduced cost-saving measures and streamlined processes for greater efficiency. Skilled in problem-solving under pressure, I regularly manage sensitive operations with a focus on confidentiality and critical assessments.

Education (request update)

Coppin State University class of 2014

Undergrad Major: Criminal Justice

Claim To Fame:

Graduated in 2014

Most Memorable Moment:

Receiving my degree in Criminal Justice

Experience

I currently work with Federal Bureau of Investigation as Management and Program Analyst
I have 8 years of experience working in the Government and Policy industry.

Management and Program Analyst | Federal Bureau of Investigation
From February 2016 to Current • 10 year(s)
• Managed large, complex, high-level international engagements between FBI executive management, including the Director’s Office, and foreign law enforcement/intelligence agencies, such as FVEY partners, to enhance collaboration and promote joint case work. • Conducted comprehensive enterprise-wide management and analytical studies, navigating broad and complex boundaries to develop logical, clear, and well-documented recommendations for FBI Executive Management, ensuring alignment with organizational goals. • Planned, coordinated, and facilitated meetings within the Middle East and Africa Area of Responsibility (AOR), collaborating with FBI Headquarters, Field Offices, Quantico, and international counterparts to promote information exchange and relationship-building efforts. • Developed and coordinated engagement strategies aligned with FBI Executive Management, managing relationships with domestic and international partners, including foreign intelligence communities (IC) counterparts, to ensure alignment with FBI’s overall mission and priorities. • Developed, monitored, and evaluated short and long-term program goals, objectives, and milestones to ensure compliance with the FBI’s strategic objectives, regularly assessing progress and identifying areas for improvement. • Researched and evaluated new or improved business and management practices, providing insights to executive leadership for operational improvements and strategic decision-making. • Developed new criteria for measuring program accomplishments and assessed the extent to which program goals and objectives were met, implementing adjustments as necessary to improve operational efficiency. • Managed the unit’s financial duties, including purchasing and tracking protocol gifts for FBI executives and foreign officials, implementing bulk purchasing strategies to reduce costs and achieve significant savings. • Served as a relief supervisor for the Supervisory Management and Program Analysts (SMAPA), coordinating assignments, assessing workflow efficiency, and problem-solving complex issues under deadline pressure to ensure smooth operations. • Produced written reports and electronic communications (ECs) for the Security Division, facilitating access approval for foreign guests to FBI facilities, and ensuring seamless collaboration with international operations counterparts. • Led the development and dissemination of talking points and pre-brief materials for FBI executives, including the Director’s Office, to prepare them for high-level international engagements.

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