Featured Member: Shana Ervin on HBCU CONNECT!

Connect with Shana

• Email Me or Poke Me
• Interview Me
• Send Group Invite
• Add To Favorites
• Block This Member
• Send Friend Request

Uploads

Upload Content | Show More

Connections

more-->

Recent Visitors

more-->

More Members

more-->

Q&A With Shana Ervin

(interview me)

Shana Ervin
Executive Assistant , First TEAM America
Location: Washington , DC United States
Joined: Aug 17th, 2004

About (request update)

My Interview Question

Why did you attend an HBCU?

Current Whereabouts:

Washington, DC

Education (request update)

Howard University class of 2003

Undergrad Major: Computer and Information Science

Claim To Fame:

Always had a camera.

Most Memorable Moment:

Vanity6 and The Time 1982 Homecoming Concert

High School: West Charlotte in Charlotte, NC class of 1982

Experience

I currently work with First TEAM America as Executive Assistant
I have 15 years of experience working in the Administrative and Support Services industry.

Executive Assistant, Part-Time | First Team America
From January 2024 to Current • 2 year(s)
Manage COO calendar, organize meetings, handle confidential matters, and coordinate training. Oversee office operations, information systems, and act as liaison between COO and stakeholders.

Substitute Teacher, Part-Time | Sidwell Friends
From September 2021 to Current • 5 year(s)
Function as teacher for grades 5-8 in all subjects and monitor students during breaks. Perform administrative tasks including attendance documentation and visitor verification.

Role Player, Part-Time | Onyx Therapy Group
From May 2023 to June 2023 • 0 year(s)
Contracted to US Secret Service to role play for officer promotion assessments. Read scripted lines for test assessors to rate candidate responses.

Customer Service Agent, Part-Time | Sparks Group
From August 2022 to April 2023 • 1 year(s)
Remote call center agent responding to 50+ daily customer inquiries using DialPad. Created IT tickets and managed technical support calls for Compudopt program.

Customer Service Representative, Part-Time | Lionel Henderson
From July 2021 to May 2022 • 1 year(s)
Managed flood insurance policy calls for Homeland Security/FEMA/NFIPDIRECT. Assisted policyholders and agents with premium information and policy details.

Data Entry Specialist, Full-Time | Lumen Solutions
From October 2020 to May 2021 • 1 year(s)
Created and maintained online health insurance contracts for CareFirst Blue Cross Blue Shield clients. Verified data accuracy and managed enrollment changes and member additions/removals.

Substitute Teacher, Full Time | National Collegiate Preparatory High School
From January 2020 to October 2020 • 0 year(s)
Provided instruction using designated lesson plans and managed transcripts/report cards. Distributed assignments during COVID school closures.

Administrative Assistant, Part-Time | Residential Renovators
From October 2018 to January 2020 • 2 year(s)
Provided data entry, document filing, and job research for CEO. Organized confidential documents and prepared financial statements using Excel and QuickBooks.

Administrative Assistant, Part-Time | Kirksey and Associates
From January 2012 to December 2016 • 4 year(s)
Performed data entry using Excel and prepared monthly spending spreadsheets from bank statements. Prepared letters for IRS tax resolution for clients.

Business Analyst, Full-Time | ActionNet
From October 2013 to May 2014 • 1 year(s)
Served as Business Analyst for US Department of Energy creating user accounts and system access. Created user guides and tested system features for contaminated building cleanup cost determination.

Business Analyst, Full Time | STG, Inc.
From May 2008 to June 2013 • 5 year(s)
Gathered requirements and wrote documentation for US Department of State Office of Foreign Missions. Worked with developers using Agile Scrum to develop web-based software modules.

Help Desk Support Specialist, Full Time | STG, Inc.
From June 2007 to May 2008 • 1 year(s)
Provided Tier I and II help desk support troubleshooting workstations, printers, and servers. Created user accounts using Active Directory and trained users on in-house applications.

My Groups

Christian Fellowship

Guestbook Comments

	Hey, Lady! I remember you and sorry I cannot attend the picnic. Family reunion weekend for me. Tagged by Alta J. Cannaday on 06/20/2006

	Hey Shana! Jus wanted 2 be the first 2 start off ur guestbook. Well I'll b a transfer student dis Fall at Howard if u have any information or advise I am open 2 suggestions. Tagged by Kiesha Patterson on 06/20/2006

more-->