Featured Member: SPARKLE PARKS on HBCU CONNECT!

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Q&A With SPARKLE PARKS

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SPARKLE PARKS
Location: Charlotte, NC United States
Joined: Jul 14th, 2008

About (request update)

IM A GOOD LISTENER

My Interview Question

WHAT ARE YOUR GOALS?

Current Whereabouts:

ATTENDING SCHOOL AND OBTAINING A DEGREE

Life & Professional Aspirations:

IM ASPIRING TO BE THE BEST I CAN BE INSIDE AND OUT.

Education (request update)

University of NC at Charlotte class of 2011

Undergrad Major: Biology

High School: CONCORD HIGH SCHOOL in CONCORD, NC class of 1997

Best Memories:

HAVING FUN WITH MY BF THANA

Experience

I currently work with UNEMPLOYED as
I have 7 years of experience working in the Customer Service and Call Center industry.

Fraud Analyst | Wachovia First Place
From October 2007 to January 2008 • 1 year(s)
Responded to customer needs using phone, email and written correspondence while handling large volumes of work. Processed detailed fraud reports and utilized security verification programs to identify customers and locate debit card usage.

Customer Specialist | Duke Energy
From June 2004 to August 2007 • 3 year(s)
Worked in call center with heavy call volume, processed detailed reports and scheduled customer appointments. Handled billing inquiries, payment processing, and served as assistant in training lab for new employees.

Claims Specialist | Allstate Insurance
From February 2001 to June 2004 • 3 year(s)
Set up auto claims for customers in call center, entering accurate and detailed information into claim portfolio system. Handled escalated calls using problem solving skills and obtained online claims from internet.

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