Featured Member: staci Reaves on HBCU CONNECT!

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Q&A With staci Reaves

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staci Reaves
Patient Service Coordinator , Biogen idec
Location: Durham, NC United States
Joined: Jul 22nd, 2008

About (request update)

My Interview Question

What does success mean to you?

Current Whereabouts:

Belly Dancing,

Life & Professional Aspirations:

Own business

Education (request update)

DeVry University class of 1995

Undergrad Major: Telecommunications

Experience

I currently work with Biogen idec as Patient Service Coordinator
I have 0 years of experience working in the Customer Service and Call Center industry.

Customer Service Coordinator II | Biogen Idec
From January 2010 to Current • 16 year(s)
Assist patients and health care professionals concerning MS therapies, record and report therapy related issues to FDA, enter critical data for patient referrals and coordinate treatment information with business partners.

Customer Support Specialist | Motricity
From January 2008 to January 2010 • 2 year(s)
Supported inbound calls and emails for eReader.com website, provided assistance with downloading e-books on PDA devices, and facilitated training for new employees on call center procedures.

Customer Support Engineer | Itron
From January 2006 to January 2008 • 2 year(s)
Provided troubleshooting and support for specialized utility meter software, designed technical documentation for internal help desk, and addressed connectivity issues.

Help Desk Analyst | Blue Cross & Blue Shield of North Carolina
From January 2004 to January 2006 • 2 year(s)
Installed and configured commercial software and network applications, analyzed and troubleshot multiple software and hardware problems.

Internet Support Representative | ViUX Systems
From September 2003 to December 2003 • 0 year(s)
Provided technical support via email, chat, and phone for shared server environment running Coldfusion, ASP, and PHP, managed IIS Server permissions.

Customer Service Representative | IBM
From January 2003 to September 2003 • 0 year(s)
Responded to incoming calls for Fortune 500 accounts, reset passwords for LAN and Mainframe clients, performed troubleshooting for hardware and software applications.

Help Desk Analyst | Central Carolina Bank
From January 2002 to January 2003 • 1 year(s)
Provided telephone support for retail banking software and browser solutions, managed password administration on NT and UNIX environments.

Telemarketer / Sales Consultant | Prism Publishing Company
From January 2001 to January 2002 • 1 year(s)
Generated new business leads for sales associates, created and managed telemarketing database, developed client relationships.

Desktop Specialist | IBM
From January 2000 to January 2001 • 1 year(s)
Delivered technical support and installation for IBM desktop PCs, provided customer support for hardware and software issues.

Help Desk Analyst / Project Manager | Leveraged Technology
From January 1998 to January 2000 • 2 year(s)
Provided telephone support for DOS-based UPS application, evaluated and repaired PCs, developed technical documentation and process flows.

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Guestbook Comments

	Hi Staci, unique last name :) Tagged by Harry (Googie) Reaves on 12/10/2008

	hey staci!!! funny to run into you here!!!! Tagged by Jason Redmond on 10/27/2008

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