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Q&A With Joyce Coleman

(interview me)
Joyce Coleman
Vice President InFlight Operations, Trans World Airlines
Location: St. Louis, MO United States
Joined: Sep 24th, 2008
About   (request update)
Joyce Coleman is a speaker, author, community activist, and management consultant in the areas of customer-focused enterprise, peak performance, personal development, and business process optimization.

Coleman, raised in rural pre-civil rights Mississippi, became the nation's first black female officer and executive at a major airline, TWA. She headed the consumer affairs division, where she developed innovative frontline empowerment programs that dramatically improved the airline's customer service profile. She later re-engineered the in-flight services division, using a "best practices" systems model.

Joyce Coleman is the author of the critically acclaimed memoir, Soul Stirrings: How looking back gives each of us the freedom to move forward, a companion Study Guide for grades 4-12, and an E-book, Write, Publish, Prosper from What You Know. She authored several business-oriented writings that are published widely on the Internet. Titles include Confessions of a Reluctant Saleswoman, A Case for Service Excellence, A Holiday Gift: the Gift of Family History and Wisdom, and Seven Secrets on How to Ace the Corporate Game. She co-wrote the book, “An Introduction to Collaboration, Teamwork, and NETWORKING: A Case for Working together Systematically to Achieve Successful Living. Coleman has served as a ghostwriter for numerous published articles and business papers.

Joyce is the president of an online publishing company, www.locusthillpublishing.com as well as of We Care Worldwide (www.wecareworldwide.com), a multifaceted company that specializes in website design, Internet marketing, youth entrepreneur development and training, and fundraising.

Joyce is married and lives between St. Louis MO and Langston OK.
My Interview Question
Do you like to discuss relevant and current social issues, and are open to different points of view?
Current Whereabouts:
writing a book - virtual ceo toolkit 1.0
Life & Professional Aspirations:
To be healthy, productive, great friends and family, and free from financial concern
Website:
http://www.joycecoleman.com
Education   (request update)
Alcorn State University class of 1965
Undergrad Major: Chemistry
Claim To Fame:
First female corporate office of a major US airline
High School: Wilkinson County Training School in Woodville, MS class of 1961
 
Experience
I currently work with Trans World Airlines as Vice President InFlight Operations
I have 30 years of experience working in the Executive Management industry.
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Guestbook Comments
Hi Joyce, Very Impressive Bio and Website. May God continue to Bless your process. A pleasure to meet such an outstanding Black Woman.
Tagged by WILLIE DYCKS on 06/24/2011  
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