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Q&A With Joyce Coleman

(interview me)

Joyce Coleman
Vice President InFlight Operations, Trans World Airlines
Location: St. Louis, MO United States
Joined: Sep 24th, 2008

About (request update)

Joyce Coleman is a speaker, author, community activist, and management consultant in the areas of customer-focused enterprise, peak performance, personal development, and business process optimization.

Coleman, raised in rural pre-civil rights Mississippi, became the nation's first black female officer and executive at a major airline, TWA. She headed the consumer affairs division, where she developed innovative frontline empowerment programs that dramatically improved the airline's customer service profile. She later re-engineered the in-flight services division, using a "best practices" systems model.

Joyce Coleman is the author of the critically acclaimed memoir, Soul Stirrings: How looking back gives each of us the freedom to move forward, a companion Study Guide for grades 4-12, and an E-book, Write, Publish, Prosper from What You Know. She authored several business-oriented writings that are published widely on the Internet. Titles include Confessions of a Reluctant Saleswoman, A Case for Service Excellence, A Holiday Gift: the Gift of Family History and Wisdom, and Seven Secrets on How to Ace the Corporate Game. She co-wrote the book, �An Introduction to Collaboration, Teamwork, and NETWORKING: A Case for Working together Systematically to Achieve Successful Living. Coleman has served as a ghostwriter for numerous published articles and business papers.

Joyce is the president of an online publishing company, www.locusthillpublishing.com as well as of We Care Worldwide (www.wecareworldwide.com), a multifaceted company that specializes in website design, Internet marketing, youth entrepreneur development and training, and fundraising.

Joyce is married and lives between St. Louis MO and Langston OK.

My Interview Question

Do you like to discuss relevant and current social issues, and are open to different points of view?

Current Whereabouts:

writing a book - virtual ceo toolkit 1.0

Life & Professional Aspirations:

To be healthy, productive, great friends and family, and free from financial concern

Website:

http://www.joycecoleman.com

Education (request update)

Alcorn State University class of 1965

Undergrad Major: Chemistry

Claim To Fame:

First female corporate office of a major US airline

High School: Wilkinson County Training School in Woodville, MS class of 1961

Experience

I currently work with Trans World Airlines as Vice President InFlight Operations
I have 30 years of experience working in the Executive Management industry.

Chief Operating Officer | We Care Worldwide, Inc.
From February 2006 to Current • 20 year(s)
Development of strategic business partnerships, youth entrepreneur programs, Internet communications platforms, and sponsorship acquisition.

Client Services, Executive Team Member | Osprey
From August 2003 to Current • 23 year(s)
Strategy and research consultancy helping service organizations increase revenue by creating and sustaining customer value.

Founder and President | Joyce Coleman and Associates; Locust Hill Publishing
From July 1999 to Current • 27 year(s)
Author, Speaker, Consultant specializing in Peak Performance, Customer Engagement Management, and Business Process Optimization.

Advisory Board Member | AAA of Missouri Insurance Division
From January 1999 to May 2006 • 7 year(s)
Advisory board member providing strategic guidance.

Expert Consultant | Shook, Hardy, & Bacon
From January 2001 to January 2002 • 1 year(s)
Human resources, labor contract and operations airline expert consulting.

Start-up Management Team Member | People Airways
From July 1999 to October 2001 • 2 year(s)
Charter airline startup team member focusing on cabin crew management, manuals, training, and FAA requirements.

Corporate Vice President - InFlight Services | Trans World Airlines
From April 1995 to July 1999 • 4 year(s)
Managed 4,000 flight attendant labor force, food/beverage services, and compliance with labor agreements.

Advisory Board Member | St. John's Mercy Hospital
From January 1997 to January 1998 • 1 year(s)
Advisory board member providing strategic guidance.

Board Member | International Airline Transportation Association (IATA)
From January 1996 to January 1998 • 2 year(s)
Board member for InFlight Services Division.

Staff Vice President - Customer Relations | Trans World Airlines
From January 1991 to January 1995 • 4 year(s)
Managed Consumer Affairs department and Service Quality Improvement programs, resulting in 300% improvement in customer ratings.

Staff Vice President - On-Board Services | Trans World Airlines
From January 1986 to January 1991 • 5 year(s)
Managed on-board services operations and strategic initiatives.

Regional General Manager - InFlight Services | Trans World Airlines
From January 1977 to January 1986 • 9 year(s)
Regional management of inflight services operations and personnel.

Manager - Flight Attendants | Trans World Airlines
From January 1976 to January 1977 • 1 year(s)
Management of flight attendant operations and staffing.

Staff Analyst - InFlight Services | Trans World Airlines
From January 1974 to January 1976 • 2 year(s)
Analysis and optimization of inflight services operations.

Supervisor - Flight Attendants | Trans World Airlines
From January 1969 to January 1974 • 5 year(s)
Supervision of flight attendant staff and operations.

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Guestbook Comments

	Hi Joyce, Very Impressive Bio and Website. May God continue to Bless your process. A pleasure to meet such an outstanding Black Woman. Tagged by WILLIE DYCKS on 06/24/2011

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