Senior Director of Contractor Services-Bensalem PA
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Posted By: How May I Help You NC on April 10, 2012 Summary Responsible for overseeing all third party fulfillment organizations to ensure the delivery of outstanding customer care in all aspects of Technical Operations activities including installation, service, underground replacements, and special projects. Key functions include managing daily workload and closely monitoring quality while maintaining structured financial controls. Provides leadership, strategic direction, and effective coordination of activities in order to ensure market profitability and customer satisfaction. Core Responsibilities - Establishes and maintains recommended installation standards and practices. Ensures contract firms maintain adherence to all contractual obligations. Works closely with Division and Corporate to ensure that all contractors/vendors meet all Company guidelines for Certificate of Insurances and Company Master Agreements. - Develops and implements business strategies across the contracted technical operations organization to meet established service metrics and quality assurance goals. Responsible for providing outstanding service delivery and fulfillment services for residential and commercial subscribers. - Manages the finances of the Technical Contract Operations team, including operating expenses, capital budget, forecasting, and strategic planning for the department. - Develops and maintains strategic partnerships with cross-functional organizations to ensure effective implementation of methods and procedures as well as to identify expedient and comprehensive solutions to customer-impacting issues. - Leads, directs, and motivates a team comprised of management, exempt, and non-exempt employees to develop and execute overall strategies that will support both residential and commercial initiatives. Practices and ensures Company safety policies and procedures are followed. - Other duties and responsibilities as assigned. Click this link to view and apply for this job! If you enjoyed this article, Join HBCU CONNECT today for similar content and opportunities via email! |
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How May I Help You NC
Management, See Moss Interactive Bellarmine University class of 2021 Member Since January 2011 |
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