Comcast wants you to apply to become the Director of Technical Operations in Rockville, MD!
|
Posted By: How May I Help You NC on April 10, 2012 Join us and be part of a growing family of nearly 100,000 people with their eyes on the future—people who want to work alongside the best of the best, people who believe that different perspectives and backgrounds, as well as innovation and growth opportunity, should be all in a day’s work. See why it’s more exciting to be part of the company customers look to first for the products and services that are important to their lives. Job Summary: Responsible for providing both strategic direction and day-to-day management of field operations including technical aspects of field programs. Works cross-functionally and collaborates closely with other senior leaders to ensure achievement of targeted objectives. Provides leadership and direction for team which may include multiple functional areas. Develops and implements strategy for functional area(s). Develops and manages budget. Core Responsibilities: - Directs the successful execution of the field workforce function to include dispatching of work, routing of work, disposition of work, building of quota, quota adherence, and all field support activities (call handling, job updates, tech support, text/chat handling, pre/post calling), ticketing, ticket tracking and handling, escalations, field communications, reporting, and automation tool and handheld support. - Tracks and reports on key trends in workforce management such as missed/late appointments, technician support response time, work order statuses, job routing, technician productivity, dispatcher productivity, and tool utilization success rate. - Builds Workforce Planners that ensure the appropriate level of dispatch resources needed to support the field Technicians. - Develops and refines the management strategy for the department. Ensures consistent and effective practices and procedures. - Compiles explanations and action plans for monthly metric review. - Assists Area teams with contractor performance and capacity planning. - Other duties and responsibilities as assigned. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Click this link to view and apply for this job! If you enjoyed this article, Join HBCU CONNECT today for similar content and opportunities via email! |
 |
How May I Help You NC
Management, See Moss Interactive Bellarmine University class of 2021 Member Since January 2011 |
Comments
More From This Author
Latest Career Content
 |
Spending time in a GARAGE Build it Guard it Design it Man Cave itHow many different types of Garages are under construction as we read?
👷🏽♂️Architects
“ How much does an Architectural Intern make in Columbus, Ohio?
As of Feb ...more
How May I Help You NC • 145 Views • February 12th, 2026 |
 |
Unlock Your Entrepreneur Journey — NEXT GEN Info SessionDate & TimeTuesday, February 1710:00 AM PST / 12:00 PM CST / 1:00 PM ESTVirtual EventREGISTER HERE:https://events.teams.microsoft.com/event/a...Tuesday, March 1710:00 AM PST / 12:00 PM CST / 1:00 ...more
Laura Van Brackle Sims • 348 Views • February 9th, 2026 |
 |
Love a little help from my friend: Stevie WonderCurator: Sami YenigunStevie Wonder needs little introduction. His awards and achievements — 25 Grammy Awards, a place in the Rock and Roll Hall of Fame, more than 100 million records sold worldwide — ...more
How May I Help You NC • 389 Views • February 9th, 2026 |
 |
YouTube CEO — 4 Big Priorities for 2026 Neal Mohan@YouTube CEO @nealmohan talks with YouTube Liaison @ReneRitchie about his four big priorities for 2026, including:
⭐️ Reinventing entertainment: Cre ...more
How May I Help You NC • 478 Views • February 8th, 2026 |
Popular Career Content
 |
PAID, federal internships with the Federal Diversity Internship Initiative!The Washington Center Federal Diversity Internship Initiative Now is your chance to apply for paid fall internships with the Federal Diversity Internship Initiative! This is your once-in-a-lifetime op ...more
Reginald Culpepper • 41,909 Views • June 14th, 2017 |
 |
Today's Success Tip: Joachim de Posada says, Don't eat the marshmallow...yetWe were invited to the National Association of African Americans in Human Resource's reception held at the
Atlanta Marriott Marquis during the SHRM conference, and the gift/tip we walked away with w ...more
How May I Help You NC • 41,018 Views • June 29th, 2012 |
