Apply Now: Trainer of Talent & Professional Dev - Comcast University, Norcross GA
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Posted By: How May I Help You NC on September 26, 2012 POSITION SUMMARY: Delivers standard Leadership learning curriculum and programs in manner which drives a consistent learning experience, a superior customer experience, and builds workforce capability. MAJOR DUTIES: (May perform any or all of the following duties.) -Facilitates the delivery of standardized training content in a classroom setting to build workforce knowledge, skills and abilities. -Manages and facilitates in a blended learning environment. -Manages classroom environment independently to ensure a quality learning experience, and documents and evaluates employee's readiness to succeed on the job. -Partner with local HR to address inappropriate behavioral/performance issues in the classroom. -Partners with Regional CU Leader and operational leaders to build employee capability. -Adheres to and enforces established policies and procedures related to learners and trainers. -Uses evaluation tools to measure training effectiveness and provides feedback to learners and managers. -Supports CU content feedback loop to drive ongoing quality improvement to national training programs. -Optimum platform time for this position is 70-80% -Completes class-related LSO tasks such as certifying learners completed courses/modules. -Partners with Regional CU Leader to modify training content and/or create job aids to fit the local need. -Travels as required. -Performs other duties as assigned. MINIMUM QUALIFICATIONS: -Bachelor's degree or the equivalent in work experience and self-study -Excellent oral and written communication skills -Demonstrated presentation and facilitation in a classroom environment -Proven understanding and application of Adult Learning Theory -Telecommunications industry experience -Previous experience leading a team or in a leadership role -Previous experience in a line department function or equivalent -Ability to communicate with all levels of the organization -Ability to display a commitment to promoting team spirit and working collaboratively to achieve team goals -Ability to travel to up to 75% to locations within the Comcast footprint -Position may require shift work to accommodate business needs Tasks: - Facilitates learning to develop participants' competencies and help learners meet specified performance expectations. - Monitors linkage between curriculum and improved learner job performance; coaches participants back on the job, ensuring learning translates to performance. - Makes initial evaluation of learning and works with other Trainers and/or Training Managers to determine best methods to provide feedback to learners and their managers. - Provides supervision of employees during training by tracking attendance, addressing inappropriate behavior, and documenting performance and development needs. - Assists in revising existing courseware for training. - Administers learning schedules, calendar, and maintains participant records during training. - Uses the appropriate training model as a guideline to aid in the support of participant skill strength, gap identification, and development. - Manages classroom environment to ensure a quality learning experience and escalates inappropriate behavioral issues to local HR representative. - Adheres to established policies and procedures related to learners and Trainers. - Supports Comcast University content feedback loop to drive ongoing quality improvement to national training programs. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer. If you enjoyed this article, Join HBCU CONNECT today for similar content and opportunities via email! |
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How May I Help You NC
Management, See Moss Interactive Bellarmine University class of 2021 Member Since January 2011 |
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