Information Technology Account Services Specialist

Information Technology Account Services Specialist

University of Vermont

 

Are you looking for a challenging and rewarding information technology position?  Consider the University of Vermont, a stimulating and diverse workplace that offers a comprehensive benefits package (http://www.uvm.edu/hrs/?Page=info/benefits/benefitsinfo.html&SM=info/infomenu.html).

The Account Services Specialist plays a critical role in the University’s identity management process, providing students, faculty members, and University staff with authorized and authenticated access to the University’s information resources, while ensuring that individuals’ privacy is preserved, and that the confidentiality, integrity, and availability of University information and intellectual property are maintained.

In this position, you will have opportunities to use your communication, interpersonal, and educational talents as you work with a wide variety of University community members, vetting their identities, helping them to establish online accounts and to get started with email, calendar, mailing lists and other services; answering questions; and troubleshooting and resolving problems.  You’ll participate in or coordinate information security, legal, and policy-related projects and incidents.  And you will manage short-term and ongoing projects, keep accurate records, develop and update web-based user guides, and coordinate periodic renewal of special accounts and authorizations.   

The person in this position works most closely with the Information Security Operations Team, the Information Security Officer, and personnel responsible for the University’s technology infrastructure.  This is both a front-line customer service role and a second-level resource for the help desk.

We are looking for someone with a customer service orientation and outstanding communication, interpersonal, and organizational skills, who has the ability to apply superior judgment and to work with impeccable accuracy while handling multiple, concurrent client requests and projects, and who’ll thrive in a collaborative, cross-departmental, team environment.  You should be proficient with common productivity applications, including experience working with a command-line user interface, and you should be able to instruct clients at all levels of experience in basic account management and common applications such as email.  You should have a good conceptual and technical understanding of identity management, networking, and common online applications.  An Associate’s degree and two years of specialized experience are required.  Familiarity with common Unix commands and operations is desirable, as is web publishing experience.  

 For further information on this posting #0040678, or to apply with online application, résumé, cover letter, and a list of professional references with contact information, visit our website at: www.uvmjobs.com. Telephone: 802-656-3150. Review of applications begins immediately and will continue until suitable candidates are found.

 The University of Vermont is an Equal Opportunity/Affirmative Action Employer. Applications from women and people from diverse racial, ethnic, and cultural backgrounds are encouraged.