Staff Specialist - DukeCard
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Posted By: How May I Help You NC on January 11, 2013 Occupational Summary Provide exceptional customer service for the needs of Duke University and members of the Duke Community while acting as a front line Staff Specialist for the Duke Card Office under the Office of Information Technology. Work Performed Maintain liaison with appropriate personnel, University Departments and outside sources to obtain and provide pertinent information and to answer inquiries concerning program activities. Compile and analyze information in support of program activities; prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations and conclusions. Plan and schedule work priorities in accordance with program goals and objectives and deadlines. Compile, analyze and execute the distribution of reports and information as required. Advise management on the status of current activities, additional or expanded program requirements and appropriate recommendations for solution to problems. Assist in determining budgetary recommendations and requirements; monitor, verify and reconcile expenditure of budgeted program accounts. Follow workflows for the Knowledge Management System. Contribute to the maturation of the knowledge base by creating troubleshooting, workaround, FAQ, and solutions documentation. Follow proper standard operating procedures for the phones system. Participate in regular team meetings and training sessions. Follow all departmental standard operating procedures and guidelines. Perform other related duties incidental to the work described herein. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Core Competencies Customer Service Excellence. Dedicated to meeting customer expectations and acting as a customer advocate. Must be an active listener and able to accurately restate information. Must be patient and keep composure under pressure and stressful situations. Operational Excellence. Demonstrate ability to understand priorities, effectively manage time and make decisions in a timely manner. Must be self-motivated and goal oriented. Demonstrate ability to be results driven and action oriented. Must have excellent verbal and written communication skills. Functional & Technical Excellence. Must be able to learn,retain and apply functional and technical information. Must have strong analytical skills. Use sound logic and processes to solve problems. Required Qualifications Education/Training: Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of postsecondary education. A bachelor's degree in a field of study directly related to the specific position may be substituted for the education and two years of the experience requirement. Experience in a customer service role. Work generally requires three years of clerical or research experience to acquire skills in administrative or project research responsibilities as well as accepted office organization, communications and research practices. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE Inclusion and Diversity are at the very heart of innovation. We believe work place success depends heavily on a vibrantly diverse and inclusive culture. Transformational thinking and creativity are fundamental traits needed to create and deploy world-changing technology that stems from a rich culture acquiescent to all differences. OIT fully embraces and promotes Duke’s position on Diversity and Inclusion. Click this link to view and apply for this job! If you enjoyed this article, Join HBCU CONNECT today for similar content and opportunities via email! |
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How May I Help You NC
Management, See Moss Interactive Bellarmine University class of 2021 Member Since January 2011 |
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