Duke University Job Opportunity: Project & Client Relations Manager
|
Posted By: How May I Help You NC on June 24, 2013 The Project & Client Relations Manager (PCRM) plays a pivotal role in Duke Web Services business development, project execution and related client communications. The PCRM serves as the outward face of the Duke Web Services team and meets with prospective clients to learn about their business needs and the related web development they wish to undertake. The PCRM then leverages that information and his/her broader knowledge of the Duke community and technical best practices to develop the proposed scope, project plan and success measures for the project the client wishes to undertake. Once projects are underway, the PCRM serves as the point of contact between the client, the internal Duke Web Services team and any external contractors, ensuring thatwork on behalf of the client proceeds in accordance within established scope, timeline and budget. The PCRM also ensures that clients are effectively engaged and informed throughout the development process. Finally, billing and invoicing is completed and the PCRM works with the client and the internal team to develop service level agreements for ongoing support and maintenance of client sites and applications after delivery. The person in this position reports to the operational lead of Duke Web Services to ensure the delivery of high quality IT services and programs to which he/she is assigned. DUTIES & WORK PERFORMED: # Provide direction to collaborative cross-functional teams comprised of Duke Web Services and other IT staff and/or user constituents, both internal and external to OIT # Develop and manage projectproposals, budgets and project plans, addressing both financial and human resource requirements; develop task breakdowns and project schedules to ensure that they are on-time and in-scope to produce high quality results in accordance with stated project goals # Work to get buy-in from stakeholders on relevant projects to ensure sustainability. # Ensure that all groups/staff necessary are adequately represented and involved in assigned projects and process. # Ensure that progress of assigned projects meets expectations by appropriately reviewing status and working with project team members and supervisors to prioritize and resolve problems with dependencies between projects and/or other activities. Follow established processes for keeping his/her supervisor, clients, sponsors, and other project stakeholders up-to-date on progress of projects including project timelines, summary of project status, highlights of significant risks, problems, dependencies, and other appropriate information # Provide input and possible solutions to priority/resource conflicts # Use group resources to maintain an overall project calendar of events, resources and timelines for assigned projects # Plan for the analysis and delivery of ongoing customer support and maintenance needed to move the project and services into a sustainable production environment by facilitating the development of Service Level Agreements and other processes between functional groups. # Continue to maintain interface with constituent base to assess adequacy of service and support # Complete other duties as assigned. SUPERVISORY RESPONSIBILITIES: NONE EDUCATION: BS or BA degree or equivalent combination of relevant education and experience in technical or management field related to web technologies is preferred. Two - four years experience as a project manager and/or manager in a technology-related role that involved the management and oversight of projects, project milestones, and/or project teams. EXPERIENCE & SKILLS: Required Experience and Skills: # The proven ability to build, maintain, and develop effective relationships with clients and colleagues from different backgrounds and levels of technical ability # Personal expertise in one or more aspects of the web project development cycle. # Basic familiarity with current web/mobile technologies and languages. # Experience developing and delivering complexweb projects, with the appropriate attention to all aspects of the project development life cycle. # Experience in medium - large-scale project management # Excellent attention to detail and ability to follow-through on tasks in a timely manner # Excellent verbal/written communication and presentation skills # Ability to translate user/client input into project goals, deliverables and project plans # Excellent facilitation and interpersonal skills # Excellent time-management and organizational skills # Strategic and analytical thinking skills with an ability to solve problems and make decisions # Self motivation and goal-orientation # Experiencing documenting and acting upon customer and user feedback, for improvement of project outcomes and business services. Preferred Experience and Skills: # Experience in Higher Education in IT management, operations, or project management # Familiarity with digital media technologies and best practices for their integration in the web environment. WORKING CONDITIONS: Normal office environment Click this link to view and apply for this job! If you enjoyed this article, Join HBCU CONNECT today for similar content and opportunities via email! |
 |
How May I Help You NC
Management, See Moss Interactive Bellarmine University class of 2021 Member Since January 2011 |
Comments
More From This Author
Latest Career Content
 |
Unlock Your Entrepreneur Journey — NEXT GEN Info SessionDate & TimeTuesday, February 1710:00 AM PST / 12:00 PM CST / 1:00 PM ESTVirtual EventREGISTER HERE:https://events.teams.microsoft.com/event/a...Tuesday, March 1710:00 AM PST / 12:00 PM CST / 1:00 ...more
Laura Van Brackle Sims • 90 Views • February 9th, 2026 |
 |
Love a little help from my friend: Stevie WonderCurator: Sami YenigunStevie Wonder needs little introduction. His awards and achievements — 25 Grammy Awards, a place in the Rock and Roll Hall of Fame, more than 100 million records sold worldwide — ...more
How May I Help You NC • 124 Views • February 9th, 2026 |
 |
YouTube CEO — 4 Big Priorities for 2026 Neal Mohan@YouTube CEO @nealmohan talks with YouTube Liaison @ReneRitchie about his four big priorities for 2026, including:
⭐️ Reinventing entertainment: Cre ...more
How May I Help You NC • 143 Views • February 8th, 2026 |
 |
MAMA I WANT TO BE A MONSTER ENERGY AMA SUPERCROSS RIDER🏍️”ok my child, protect yourself and I shall be your biggest prayer warrior”
Where do we go to get our child on path to be great in Supercross?
Research
Network
Gather the supplie ...more
How May I Help You NC • 121 Views • February 8th, 2026 |
Popular Career Content
 |
PAID, federal internships with the Federal Diversity Internship Initiative!The Washington Center Federal Diversity Internship Initiative Now is your chance to apply for paid fall internships with the Federal Diversity Internship Initiative! This is your once-in-a-lifetime op ...more
Reginald Culpepper • 41,849 Views • June 14th, 2017 |
 |
Today's Success Tip: Joachim de Posada says, Don't eat the marshmallow...yetWe were invited to the National Association of African Americans in Human Resource's reception held at the
Atlanta Marriott Marquis during the SHRM conference, and the gift/tip we walked away with w ...more
How May I Help You NC • 40,956 Views • June 29th, 2012 |
