How to Communicate Organizational Uncertainty
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Posted By: Hija Chang on December 02, 2014 Sending the Right Message to Reduce Stress Do you want the good news or the bad news? First, the bad. People dislike uncertainty, so, in these times of accelerated change, it can be hard to know how to keep them informed. But one thing seems certain – "no news" is definitely not "good news." If you work in a fast-changing industry and you talk to your team about possibilities, some members will interpret what you say as promises for the future, and they'll hold you to account if circumstances change. However, if you keep quiet until you are certain about an outcome, they may feel that they are being kept in the dark and rely on the rumor mill for (mis)information. Worse still, if you delay giving information for too long, people will assume that you are uninformed or directionless, because you appear to be reacting to pressure at the last minute, rather than taking a proactive stance. Communications consultants Phillip Clampitt, Robert DeKoch and Thomas Cashman use the term "the terrible triad" for the situation where staff think that the company's management is "evil for withholding information, stupid because it didn't know what was happening, or helpless, since it didn't react until the last minute." The good news is that they've worked out how to prevent this "toxic climate" from taking hold. This article discusses their recommendations, and looks at how you can build a positive culture of communication in your organization, one that turns uncertainty into a driver for success. More: http://www.mindtools.com/pages/article/com... If you enjoyed this article, Join HBCU CONNECT today for similar content and opportunities via email! |
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Hija Chang
Management, See Moss Interactive Bellarmine University class of 2021 Member Since January 2011 |
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