Black Expressions Book Club
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Posted By: Vaneese LaShundra on February 17, 2006 Shiesty...I just joined last week and I'm already complainin'. They charged me twice for the exact same thing. $8.99 the first time $14.96 the second time. So I call and try to get this straightened out before I get mad, cuz ya know, I could've read wrong. Anyway so I call and after holding for about 5-7 mins, a "rep" finally comes to the phone. Now this girl has no customer service skills, whatsoever. Anywho, she goes on to try to explain why I was charged. Obviously, she don't know cuz nothing that she says makes any sense. I guess she can tell I'm gettin' angry, cuz then she throwz me an address and tells me that they can "look into the matter"...so I ask what's the procedure for canceling my acct...her answer? I can't cancel it because the books have already been sent. You can return them and WE"LL SEE if we can cancel it. I bet they'll cancel it if I stop payin'...man I don't know if this just happened to me or if others have gone thru this, but uh, they betta not ask me for no referrel. If you enjoyed this article, Join HBCU CONNECT today for similar content and opportunities via email! |
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Vaneese LaShundra
From Bellevue, NE Jackson State University class of 2010 Member Since January 2005 |
Comments
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I have issues with them too, matter of fact still owe them $40 for some shyt I sent back. A damn Oprah book at that! They won't cancel my acct for nothing. Customer service down the drain. I wish I would have never signed on with them. Im glad you said that because it gave me a chance to vent about them. One
Saturday, February 18th 2006 at 10:05AM |
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I just joined last month and so far things are going well. I just have to remember to decline that featured book of the month on time so that they won't send it to me with a high bill.
Saturday, February 18th 2006 at 1:13PM |
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