Director, Learning & Development

Lead efforts to create, manage and execute talent development related strategies to support the achievement of strategic business goals.

• Partner with department heads to help identify performance gaps and develop/source solutions to improve individual and team performance
• Establish clear career paths to align employees with growth opportunities within the organization and provide guidance to employees regarding career opportunities
• Design employee development programs using a blend of delivery methods (eLearning, instructor-led training, etc.)
• Manage all aspects of training lifecycle, to include supervision of ongoing training programs, development of future training programs, training consultation for key stakeholders, communications of programs, managing budget, reporting and maintenance of training records, and management of vendors
• Use qualitative and quantitative methods to define, analyze and implement training metrics, objectives, key results and productivity gains that inform the success of the trainings and tools
• Implement and manage compliance training, including topics around sexual harassment, diversity and inclusion, and code of conduct for the organization
• Develop and manage specific training programs around:

• High-Potential Rotational Development Program
• Mentorship Program
• Leadership Development Program which provides individual coaching and workshops to develop emerging leaders
• Executive Training Program to serve as a feeder program for Club Executives
• Professional Development Reimbursement Program
• Manager Training

Additional Responsibilities

• Establish HR Best Practices and proactively identify and recommend solutions/programs based on assessment, feedback and data that will positively impact employee morale, engagement and organizational effectiveness
• Additional responsibilities as assigned

Education and Experience

• Bachelor’s Degree
• 8-12+ years of progressive experience in human resources with a focus in organizational and talent development

Required Skills

• Proven ability to provide strategic and tactical leadership to develop and manage complex employee development and learning programs
• Ability to evaluate skill requirements of the organization and develop solutions to fill gaps
• Proactively identifies potential issues and resolves with appropriate employee programs that improve organizational effectiveness
• Ability to direct cross-functional teams in a time sensitive environment to implement new practices, programs and procedures
• Excellent facilitation skills to deliver a variety of training programs and meetings
• Experience working with Learning Management Systems (LMS)
• Highly collaborative with strong interpersonal skills to successfully work across the organization
• Superior organization, project management skills and attention to detail
• Ability to work effectively in a fast paced, team environment
• Ability to effectively communicate, both written and verbally
• Proficiency in Word, Excel, PowerPoint and Outlook

• Demonstrated decision making and problem solving skills
• Detail-oriented with the ability to multi-task and meet deadlines with minimal supervision

• High level of commitment to quality work product and organizational ethics, integrity and compliance

Desired Skills

• MBA or Master's Degree in Human Resources Development, Industrial/Organizational Psychology, or related field is preferred