The National Underground Railroad Freedom Center invites you to apply: IT Help Desk Manager

 

The IT Help Desk Manager will lead the Help Desk team in providing network, system, and general IT support to employees of the Cincinnati Museum Center and National Underground Railroad freedom center.  The Manager will develop training opportunities and end-user support structures for the IT department.  The successful candidate will have excellent management skills and a proven track-record of developing a team that provides excellent end-user support and training.

 

Help Desk Management - 50%

End User Support - 25%

Training and Support Documentation – 25%

 

An asterisk (*) indicates that the job duty and responsibility is to be considered an essential function of the job as defined in the American’s with Disabilities Act.

Technical Skills and Work Experience

Position is full time in a normal office environment.  The following attributes are required: ability to sit throughout the course of a business day; ability to walk, crawl, and climb ladders; ability to lift up to 70 lbs.; close and distance vision; use of hands and fingers.  Valid driver’s license, clean driving record, reliable transportation (for travel to multiple site locations) and proof of insurance are all required.  Strong preference shall be given to those who include salary requirements and/or salary history.