How retailers can prepare for the workforce of the future
|
Posted By: Hija Chang on September 10, 2019 FEATURED Content Demographic, social and technological disruptions are spurring retailers to step back and evaluate what tomorrow’s workforce should look like. Carrie Duarte, a leader in PwC’s Workforce of the Future, joins Retail Gets Real to talk about how organizations can keep up with the pace of change, from finding new sources of talent to the business case for diversity and inclusion. Duarte sees five clear trends employers can address and hold themselves accountable to. Organizations who are addressing the trends, she says, “are really either getting ahead of the curve or staying ahead of the curve.” Digital upskilling As the impact of technology grows, the skills needed from employees change. Companies must have the capacity to analyze and leverage increasing amounts of data. “Thinking about how and where they need either new roles and new positions, or new skills across our workforce,” Duarte says. “That’s really key, and we’re seeing organizations make real progress there.” Sources of talent Companies are looking critically at their operations, thinking about not just what kind of people will be needed but where and how to find them. “With the advancement of technology, maybe not everybody has to be on site,” she says. “Some of the best talent is no longer interested in just the 9:00 to 5:00. There’s so much more flexibility there.” A productive and engaged workforce Recognizing a pervasive lack of trust in institutions and how it affects the employer/employee relationship, organizations are looking closely at how they communicate their values to and with their employees. “We need our workforce to not be so afraid, distrusting, and kind of relax their shoulders a little bit and know we’ve got this.” Employee value proposition What makes people want to work for a company? A positive employee experience drives productivity and allows for the best customer experience. It’s “not just how you’re talking about it,” she says, “but what are you doing?” Diversity and inclusion It’s table stakes at this point; employees, talent, the digitally native generation, investors, customers — everyone expects it, and diverse organizations are proven to be more effective. “Give me the business case for homogeneity,” Duarte says. Photo in Album: Carrie Duarte (center) with hosts Jennifer Overstreet (right) and Kristina Stewart (left). Listen to Podcast: https://nrf.com/blog/how-retailers-can-pre... If you enjoyed this article, Join HBCU CONNECT today for similar content and opportunities via email! |
 |
Hija Chang
Management, See Moss Interactive Bellarmine University class of 2021 Member Since January 2011 |
Comments
More From This Author
Latest Career Content
 |
Launch Your Career with SinclairSinclair, Inc. (Nasdaq: SBGI) is a diversified multimedia company connecting audiences through local news, live sports, digital content, and premium entertainment brands nationwide.
From broadcasti ...more
luisa velasco • 539 Views • May 18th, 2026 |
 |
Sun River Health Is Hiring: Make a Difference in Communities That Need It MostFor professionals looking to build meaningful careers in healthcare, community impact, and patient advocacy, Sun River Health is expanding its team across multiple locations and specialties.
With a ...more
Reginald Culpepper • 536 Views • May 18th, 2026 |
 |
Monster.com 🧏🏼♂️ let's hear from Job experts about the path to career answers and insighTJeff Taylor founded Monster.com in 1994 and revolutionized how the world finds jobs. Now at 63, he's back to destroy what he created.
In this episode of Talent Take Five, Jeff shares why the recrui ...more
Hija Chang • 320 Views • May 15th, 2026 |
Popular Career Content
 |
PAID, federal internships with the Federal Diversity Internship Initiative!The Washington Center Federal Diversity Internship Initiative Now is your chance to apply for paid fall internships with the Federal Diversity Internship Initiative! This is your once-in-a-lifetime op ...more
Reginald Culpepper • 43,456 Views • June 14th, 2017 |
 |
Today's Success Tip: Joachim de Posada says, Don't eat the marshmallow...yetWe were invited to the National Association of African Americans in Human Resource's reception held at the
Atlanta Marriott Marquis during the SHRM conference, and the gift/tip we walked away with w ...more
Hija Chang • 41,876 Views • June 29th, 2012 |
