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POSITION SUMMARY:
The Information Technology Specialist is the subject matter expert and single point of contact for the overall IT function at the DeKalb, IL Distribution and Transportation Center.  This includes, but not limited to, office IT infrastructure (wireless routers, workstations, servers, printers, networks, phones, mobile devices, security, asset management, etc.) and software used at the location.  Additionally, this role will be responsible for network, communication, RF, and wireless infrastructure supporting of a highly automated warehouse; including laser and/or auto guided vehicles, robotic case picking equipment, and an Automated Storage and Retrieval System.

The IT Specialist will handle routine and general infrastructure support with consultation and direction from the Global IS/IT team and the Nestlé Service Desk.  The IT Specialist maintains overall responsibility for the successful operations at the assigned location and coordinates with corporate IS/IT on issues that fall outside the normal process and for escalations through the Service Desk.

In addition, site-specific systems that not supported by Global IS/IT will be supported by the IT Specialist in cooperation with Vendor Supplied Support.

Automation systems support:

• Understanding of the existing process control infrastructure, configuration, requirements, networks, level of warehouse automation, etc.

• Understanding of the facility controls & IT criteria, standards, and Nestle guidelines.
• Assist/Support/Coordinate implementations of key initiatives like automation network communications, business continuity plans, IT compliance, etc.
• Lead IT implementations/migrations and serve as the automation network administrator for the facility.
• Manage FactoryTalk directory, security and license server to control access to automation network
• Manage external (vendor) network access control
• Update and maintain secure firewall for FAS DMZ in compliance with Nestle IT security protocols
• Monitor the warehouse automation network environments for issues/opportunities
• Application Management and Support of server applications/solutions… Including – business continuity plans, distributed automation control applications, data archiving, automation software applications, virtual server control, label printing applications and application database and reporting tools
• Install/Update/Patch Operating Systems on Admin and Automation PC’s and Servers
• Maintain accuracy and content of key Network documentation
• Enforces procedures and deadlines to achieve compliance Manage/Create/Delete folders/shares/permissions on servers and pc’s
• Manages peripheral systems supporting the computer room operating environment.

Administrative IT support:

• Provide first level systems usage support of the installed computing environment (office automation tools, LAN, host access, PCs, printers, etc.) and troubleshoots problems to resolution and act as liaison between facility staff and corporate IS/IT.
• Ensure end users are trained on all relevant systems and ongoing training needs are assessed and addressed in a timely manner. Act as subject matter expert in the IT function for all facility personnel.
• Perform PC workstation deployment, upgrades, re-imaging, and break/fix support.
• Provide new hire on boarding and termination assistance to facility admins.
• Manage and maintain facility PBX/Voicemail system.
• Provide mobile and audio/video support
• Responsible for backup tape rotation/storage, and review of system backup logs.
• Maintain equipment inventories, including a quarterly physical inventory of all IT equipment.
• Assist in budgeting capital for PC workstations, printers, and other IT equipment.
• Assist in budgeting operating expenses related to potential projects within the facility.
• Coordinate purchasing and installation activities for PC, Printer, Server and other infrastructure related solutions
• Maintain documentation of Standard Operating Procedures for facility technology systems.
• Support IT portion of facility audits, including inventories and procedures.
• Acts as primary contact/point person for project management and implementation efforts for all facility projects that require IT infrastructure.
• Provide project management and leadership for corporate IS/IT top-down projects, acting as a single point of contact for rollout of new and upgraded systems.

SUPERVISION RECEIVED:
Reports directly to Facility Management

SUPERVISION GIVEN:
Monitor progress and provide guidance in the area of information technology to the facility for the successful implementation of capital projects and maintenance activities. Works closely with corporate IS/IT group and local Electrical and Automation Technicians. Requires a high level of motivation and self-management.