Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Must be proficient in the English language
• Experience/Education: Experience
• No experience required
• *Education
• High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: To qualify for the GS-07 level, you must have one year of experience equivalent to the GS-6 grade level
• Experience at the GS-6 includes but is not limited to: processes incoming patient secure messaging and coordinates with care team as appropriate
• participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
• setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
• identifies incomplete encounters and communicates findings to providers
• as needed
• assists the team to reinforce the plan of care and self-help solutions
• enters appropriate information into the electronic record
• monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• manages patient systems to verify and validate accuracy and resolve issues
• evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• informs team members about shared patients
• Candidates must also demonstrate all of the knowledge, skills, and abilities below: (a) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community
• (b) Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff
• (c) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting
• (d) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines
• (e) Ability to provide staff development and training
• (f) Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs
• This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics
• Preferred Experience: N/A Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is GS-7. Physical Requirements: The work is primarily sedentary
• The incumbent is required to sit for various lengths or time as well as some bending, walking, and lifting
• Must be able to operate a computer terminal and be able to manage multiple activities.